Dimensions of Quality Supportive Housing Guidebook

In creating and sharing the CSH Dimensions of Quality Supportive Housing, CSH strives to:

  • Build the capacity of the supportive and affordable housing industries to create and operate highquality,
    effective, and sustainable supportive housing units
  • Encourage the investment of adequate resources, especially from public systems, to support that
  • Ensure that existing resources for supportive housing are being used efficiently and effectively,
    and support the allocation of new resources
  • Create better outcomes for supportive housing tenants, especially those with multiple barriers to
    housing stability

Housing for Families & Veterans Underway in San Diego

Vista del Puente Apartments recently broke ground in San Diego, CA. Developed by Townspeople together with National Community Renaissance, Vista del Puente is a three-story, community composed of 52 apartments that will feature one, two and three-bedroom units. Twenty-six of the units will be designated for homeless Veteran households, 12 for homeless families and 13 traditional affordable units will also be provided for individuals and families.

CSH provided a $500,000 acquisition loan so that the developers could purchase the property. This type of capital is often necessary to get a project off the ground and we are thrilled to see this milestone happen!

Vista del Puente will feature an expansive community room, secured entry, tot lot, barbeque area and laundry room. The 2,500 square-feet of community space will be designated for onsite case management and social services that will include: mental health services, substance abuse recovery, job training and job placement assistance to the Veteran population. Counseling and service programs will be tailored to meet the specific needs of the residents.

Subcontracting Opportunity: Coordinated Access System Navigation in Chicago

Due May 11, 2016


CSH is seeking subcontractors to provide support to Veteran households and households experiencing chronic homelessness in need of coordinated access system navigation support. Subcontractors provide direct services to households that have been assessed with a coordinated access tool and matched to a permanent housing provider. The System Navigators (SN) will work collaboratively with the Ending Veterans Homelessness Initiative (EVHI) and partners to implement strategies to end veteran homelessness by the end of the year. SN may also provide support to initiatives ending homelessness for vulnerable populations.  Funding is provided by the United States Department of Housing and Urban Development’s Emergency Solutions Grant Program through the Chicago Department of Family and Support Services.

Planned Activities

  • Search for and engage households who have been assessed and received a housing match.
  • Provide support to households in meeting housing provider requirements, inclusive of attending housing intake meetings, attainment of homelessness and/or disability documentation.
  • Complete coordinated access assessments, as needed.

Expected Deliverables

Deliverable 1: Provide system navigation activities to homeless households with a housing match.

Deliverable 2: Participate in system integration team meetings and work collaboratively with initiative partners.

Deliverable 3: Maintain and report data on system navigation activities.

Funding Available

A total of $300,000 is available for this project. Subcontracts will not exceed $100,000 and will have an end date of December 31, 2016. Agencies may include expenses for travel and equipment. Subcontractors will bill CSH at an hourly rate, not to exceed $125/hour.  No increment above cost can be included in the hourly rate provided to CSH and the hourly rate must be consistent with the best (lowest) customary rate that has been negotiated with other clients.  Selected subcontractors will be required to provide evidence of past compensation consistent with the rate provided to CSH.

Application Process and Vendor Requirements

Agencies will need the capacity to enter and receive information from Chicago’s Homeless Management Information System (HMIS). Training to selected agencies will be provided.

CSH will hold a Q&A session about this subcontracting opportunity on Wednesday, May 4th, 2016 at 1:00 pm. The session will be held at CSH – 205 W. Randolph, 23rd Floor; Chicago, IL 60606.

To apply for this opportunity email Christine Haley at christine.haley@csh.org for an application, and the application will be due on May 11th,  2016 at 5:00pm CST.

Applications received before the deadline will be evaluated based on the following criteria:

  • Demonstrated successful performance of substantially similar work
  • Relevant project work
  • Experience and expertise
  • Years of relevant experience
  • Rate reasonableness and overall cost of services

Please note that CSH requires subcontractors, including individuals and sole proprietors, to carry workers’ compensation insurance while performing work under a CSH subcontract. CSH subcontractors cannot have existing, pending or expired debarments that preclude them from doing business with the United States government and cannot have convictions for, nor have any pending indictments for, fraud or a criminal offense in connection with a public contract or subcontract.

Request for Proposal (RFP): Vets@Home Outreach and Direct Technical Assistance


CSH is seeking a sub-contractor(s) to provide technical assistance (TA) to communities through a United States Department of Housing and Urban Development’s (HUD) Office of Special Needs Assistance Programs Vets@Home initiative. This HUD funded TA will focus on Veteran homelessness in CoCs around the country.  The TA will go through February 2017.

The subcontractor’s work will mainly comprise of the following:

    1. Direct TA: The subcontractor and CSH will work with participating communities to design a package of interventions and support that will put each community on an accelerated path towards ending Veteran homelessness.
    2. Coordination: The subcontractor and CSH will work closely together to strengthen and merge expertise to provide the best TA possible for each community. Coordination will occur via e-mail and phone.
    3. Training: The subcontractor will participate in training for the Vets@Home project.
    4. Reporting: The subcontractor will provide any required reporting for the Vets@Home project following the reporting protocols.



Milestones and Deliverables:

Deliverable 1: It is estimated that the subcontractor will provide direct technical assistance for up to 12 individual communities.

Deliverable 2: Monthly reporting.

Funding Available:

An amount not to exceed $149,900 is available for this project.

Application Process:

In order for consideration to become a subcontractor and participate in this work, we will need you to complete and return the below application and forms no later than April 29, 2016.

You may apply as an individual subcontractor or as an organization, including up to 6 staff members in the application. The following forms are included:

Please fully complete the included forms as well as submit your resume (or if applying as an organization, resumes for up to 6 proposed staff members included in the Staff Experience and Expertise matrix and the Organization Experience matrix) and a 2 paragraph description of your (or your organization, if applying as an organization) core competencies and accomplishments to Karen Bartos at Karen.Bartos@csh.org no later than April 29, 2016. All of the application information and forms must be completed in order to be considered.


CSH will evaluate application utilizing the following criteria:

  • Relevant project work
  • Experience and expertise
  • Years of relevant experience
  • Rate reasonableness and overall cost of services
  • If past CSH subcontractor, compliance with CSH subcontractor requirements

We will contact you regarding the determination of adding you as a CSH subcontractor. Please note that CSH requires subcontractors, including individuals and sole proprietors, to carry workers’ compensation insurance while performing work under a CSH subcontract.

If you have any questions, please feel free to e-mail Karen at Karen.Bartos@csh.org.

Vets@Home in Maryland


Vets@Home  is the U.S. Department of Housing and Urban Development (HUD) supported technical assistance effort helping communities across the country end homelessness among veterans. One such community is the Annapolis/Anne Arundel County area in Maryland.

CSH, the lead technical assistance provider for this initiative, is working in Annapolis/Anne Arundel to develop veterans’ leadership teams, forge critical partnerships with local Veteran Administration Medical Centers (VAMCs) and Continuums of Care, and safely share data across systems to enable providers to quickly move veterans into stable housing.

CSH has partnered with the Annapolis/Anne Arundel Continuum of Care, Baltimore VAMC, and local Supportive Services for Veterans Families (SSVF) Providers, such as Alliance, to make gains on ending veteran homelessness. homeless-resource-day

Starting with  Homeless Management Information Systems (HMIS), community leaders and advocates have quickly realized the importance of collecting and using data across different systems, including SSVF providers and Veterans Affairs. Through weekly case conference calls with the local veteran leadership group, the community has developed a comprehensive list, identified available housing resources based on vulnerability, and moved toward identifying gaps in housing and services.

This work has energized efforts to place the most vulnerable veterans in supportive housing and is helping to identify the resources necessary to house all veterans experiencing homelessness in Annapolis/Anne Arundel County.


NWI Veterans Village Opens

NWI vets village

U.S. Secretary of Veterans Affairs Robert McDonald, Indiana Lt. Governor Eric Holcomb, and Gary, Indiana Mayor Karen Freeman-Wilson today officially opened the North West Indiana (NWI) Veterans Village supportive housing project.

NWI vets village3

Mayor Karen Marie Freeman-Wilson of Gary, Indiana, welcomes veterans & their families to the opening of NWI Veterans Village

CSH director in Indiana, Lori Phillips-Steele, joined Secretary McDonald, Mayor Freeman-Wilson and Lt. Governor Holcomb on the dais and noted the Village is the first supportive housing in the country to receive funding, in the form of a pre-development loan, from the CSH Supportive Housing Solutions Fund.

The estimated $10.1 million Village includes 44 units of supportive housing for Veterans, along with a computer room, exercise room, roof garden, and a restaurant that will be open to the public and serve as a training ground for those interested in pursuing a career in culinary arts.

Broadway Area CDC is the developer of this blockbuster project.

Broadway completed the Indiana Supportive Housing Institute in 2011, sponsored by the Indiana Housing and Community Development Authority and supported by CSH, and has created attractive and much-needed apartments for those who served our country.

CSH Indiana's Lori Phillips-Steele joins Gary Mayor Freeman-Wilson at NWI Veterans Village

CSH Indiana’s Lori Phillips-Steele joins Gary Mayor Freeman-Wilson and Indiana Lt. Governor Eric Holcomb at the celebration of the new NWI Veterans Village

NYC Maintaining Functional Zero Forum


Kristin Miller, CSH director in New York, meets with colleagues to discuss maintaining functional zero in the metropolitan area.

Last week, CSH actively participated in the “Maintaining Functional Zero Forum” held in New York City.

Over 100 officials and providers from New York City, The U.S. Department of Housing and Urban Development, the United States Interagency Council on Homelessness, and the U.S. Department of Veteran Affairs attended to collaborate on ways to enhance systems that quickly address the housing and services needs of vulnerable people, including veterans, who are struggling through long-term homelessness.

CHS co-led a workgroup on Coordinated Entry & System Navigation with Rochelle Haynes, Chief of Staff for the New York City Department of Homeless Services.

Rockford, Illinois is Addressing Veteran Homelessness in 2015

Rockford Completes Mayors Challenge

Lauded as First City in the Nation to

Reach Functional Zero and Effectively End Veteran Homelessness


Rockford, Illinois – The City of Rockford Department of Human Services, a community action agency serving Boone and Winnebago counties, announced today that the Department of Housing and Urban Development (HUD) and the Department of Veteran Affairs have recognized Rockford as the first community in the national Zero: 2016 movement to reach functional zero and effectively end homelessness among local Veterans.

The City of Rockford has also been recognized by the United States Interagency Council on Homelessness for successfully completing the Mayors Challenge to End Veteran Homelessness; an initiative led by First Lady Michelle Obama. The Mayors Challenge calls upon mayors and other state and local leaders across the country to publicly express their commitment and provide the leadership to implement the strategies necessary for their communities to end homelessness among all Veterans within their communities by the end of 2015.

“Ensuring every person has a safe, stable place to call home takes teamwork and dedication at every level. Rockford stepped up to this challenge and today has every reason to celebrate its incredible achievement in effectively ending Veteran homelessness. Communities around the country can now look to the Forest City as a model for serving our nation’s heroes,” said HUD Secretary Julián Castro. 

The Zero: 2016 movement, coordinated by Community Solutions with coaching from the Corporation for Supportive Housing (CSH), consists of 75 communities working to end Veteran and chronic homelessness by the end of 2016. The national effort supports participants in optimizing local resources, tracking progress against monthly housing goals, and accelerating the spread of proven strategies, such as those implemented through the Mayors Challenge. Rockford was selected for Zero: 2016 through a competitive, national application process. 

Functional zero is a key component to ensuring every Veteran in the community has a permanent home. In Zero: 2016, functional zero is reached when, at any point in time, the number of Veterans experiencing literal homelessness, both on the streets and in shelters, is no greater than the city’s monthly Veteran housing placement rate. Rockford has housed a total of 73 Veterans to date. To remain at functional zero, Rockford must have no more than eight homeless Veterans awaiting housing and any new homeless Veteran is housed within 30 days.


You Can Make A Difference Today

For RWJF "Keeping Families Together" BRONX, NEW YORK - MAY 19: Jose Soto, his wife, Evelyn, and their daughter Destiny, 3, spend time together in their apartment and neighborhood in the Bronx, New York May 19, 2010.

It’s Giving Tuesday


Today nonprofit organizations, local businesses, philanthropists and people like you come together to promote and participate in giving to ensure better, vibrant and stronger communities throughout the country.

We hope you will take a few minutes this morning to support CSH, the national leader in creating access to affordable housing and support services for vulnerable people and families.

CSH is elevating the needs of families like Sonya, Joe and their daughter, Katie, impacted by serious mental health issues, recurring homelessness and repeat involvement with child welfare agencies. To escape their downward spiral of trauma and despair, they needed a safe, stable and affordable home as well as access to mental health and other services. Supportive housing came to their rescue with a nice apartment, and the case management and the recovery programs they need to move forward, together, as a family.

There are thousands of families like Sonya, Joe and Katie who need our help. Your tax-deductible gift can transform their lives from hopelessness to ones where they are housed and healthy.

We thank you for your support and generosity.


Click Here to Donate to CSH Now

Trainings to End Homelessness Among NYC Veterans

Vets TrainingIn order to support New York City’s efforts to end veteran homelessness, CSH is leading a series of trainings for NYC’s Department of Homeless Services (DHS) shelter staff and contracted providers who work with veterans. The trainings increase knowledge of veteran-specific resources and provide participants with a better understanding of how they can most effectively serve veteran clients.

The trainings are providing staff with the knowledge and support they need to help New York City achieve and maintain Functional Zero, whereby homelessness among veterans is “functionally” ended because appropriate housing and services are made available within a short timeframe.

CSH has conducted similar trainings in New York for supportive housing and service providers, and is currently implementing such a training academy in Essex County, New Jersey.

By bringing the trainings right to DHS homeless shelter staff and contractors, CSH is helping to enhance the accessibility and quality of services available to extremely vulnerable homeless veterans, ensuring they are engaged in housing and support programs as quickly and effectively as is possible.

Topics covered by the trainings include: Achieving and Maintaining Functional Zero, Housing Resources for Veterans, Advanced 2010e Training, Department of Veterans Affairs 101, Housing First and Introduction to Military Cultural Competency.


CSH is grateful to Capital One and other partners supporting our work to end homelessness among veterans in New York City and elsewhere.