Illinois Statewide Referral Network

         The IL Statewide Referral Network is a partnership of State
         agencies and social service providers that allows for the
         pairing of households with available housing units.

Service Providers

Illinois Statewide Referral Network - For Service Partners Class


This self-paced class takes you through the needed components of how to join as a service partner, effectively use the PAIR Module, support households in the process of obtaining housing, along with other details pertaining to your role.



Illinois Statewide Referral Network Service Partner Guide

This glossary provides guidance on becoming a service partner.



Emphasys HUD Section 811 Case Manager User Guide

A user guide for Case Managers.



If you are interested in becoming a Statewide Referral Network (SRN) Service Partner.

Each staff member who will assist participant in applying for housing must listen to or participate in a new user training session and submit a new user agreement to Emphasys, the entity that manages the SRN database called the PAIR Module. Please see the instructions below.


If hearing a recorded new user onboarding session works best for you, select one option below:

Recorded training session with transcription OR Recorded training session without transcription



Virtual sessions will be offered the second Thursday of every month at 10AM CT in 2024. Click on the link below, select the date you prefer, and then register:

2024 SRN Onboarding Training Sessions


You can also complete this user agreement guide, which should be signed by yourself and your supervisor, and emailed to



Statewide Referral Network Fact Sheet gives information for Service Providers About Properties Supported by IHDA Resources


Click here to view available SRN units. If you serve a household interested in any, please add an SRN application if they do not have one yet or add the appropriate County to their list of options if this is not yet included.


View information on the Section 811 Rental Assistance Program

Housing Providers

Illinois State Referral Network - Class For Housing Providers

This self-paced class takes you through the needed components of listing units in the SRN Database/PAIR Module, the referral process, reasonable accommodations and the waiver process.



Illinois Statewide Referral Network Housing Provider Guide



SRN/Section 811 Unit Waiver Request Form



For more information on the Illinois Statewide Referral Network visit IHDA's SRN Page

Navigation Information on IHDA's SRN Page: Visit Property Owners, Managers, & Other Partners – IHDA and click on the Program Administration and Physical Inspections (PAPI) tab

Community Members

Resources for Community Members:

Understanding the Statewide Referral Network (SRN) Process


Reasonable Accommodations

Visit the link below to learn more about rights of people with disabilities when applying for housing or while living in housing.

Corporation for Supportive Housing (


If you are in search for affordable housing, please visit 

Tell Us How We Can Help

Do you have questions or ideas? Send us a note at so we can email or set up a time to talk more! Also, bookmark the SRN YouTube channel for helpful videos.

clay model homes

Where we started 

The Illinois Statewide Referral Network (SRN) has had a remarkable journey, connecting people with supportive housing across the state. This collaboration, orchestrated by key stakeholders including the Illinois Housing Development Authority, Illinois Department of Human Services, the Illinois Department on Aging, and local social service providers, signifies a robust commitment to enhancing accessibility and support for vulnerable populations. Amidst its successes, SRN has encountered minor obstacles, such as streamlining communication channels, recruiting service providers in some rural areas, reducing barriers to housing and ensuring seamless coordination among diverse entities. However, through diligent efforts and adaptive strategies, these challenges have been systematically addressed, further fortifying the SRN’s efficacy in facilitating essential referrals and fostering holistic care within Illinois communities.


How we grew

The expansion of the Illinois Statewide Referral Network (SRN) has been marked by a concerted effort to widen its reach and inclusivity. Eligible SRN supportive housing populations encompass a diverse spectrum, ranging from people with disabilities to those experiencing or at-risk of homelessness, all of whom must demonstrate an income at or below 30% of the Area Median Income. It not only offers affordable rental housing to individuals with very low incomes but also provides an array of essential social and health services. SRN has grown to embrace a broader community, ensuring that individuals facing multiple barriers are able to be empowered to thrive and succeed within the Illinois landscape.


group of people arms around each other

What we have accomplished 


The Illinois Statewide Referral Network (SRN) has unwavering commitment to addressing housing insecurity and supporting individuals with multiple barriers to community living. Through its provision of Supportive Housing, the SRN has facilitated the attainment of stable and affordable rental accommodations for countless individuals with low incomes and disabilities. However, its achievements extend far beyond mere housing provision. In 2020 more than $18 million has been awarded to the Illinois Housing Development Authority (IHDA) and partners to produce more affordable units. The network’s robust framework has not only helped people secure homes but has also brought positive transformations within communities, empowering individuals to lead fulfilling and dignified lives. In essence, the SRN’s successes underscore its pivotal role in promoting equity, resilience, and inclusive prosperity across Illinois.


What we have accomplished 


While the Illinois Statewide Referral Network (SRN) has made significant strides in addressing housing insecurity, it faces notable pain points and struggles. One critical challenge lies in its inability to cater to every population in need of access to affordable housing. Unlike the straightforward need for affordable housing, the threshold for supportive housing is considerably higher, requiring participants to have social and health services tailored to individuals with disabilities or multiple barriers to community living. This discrepancy presents a significant hurdle for the SRN, as it strives to balance the demand for affordable housing with specialized support necessary to meet the complex needs of its target demographic. Additionally, limited resources and funding constraints pose ongoing challenges, constraining the network’s capacity to expand its reach and adequately address the diverse needs of vulnerable populations across Illinois. These pain points underscore the continued collaboration, innovation, and advocacy to enhance the efficacy and inclusivity of the SRN in mitigating housing disparities and fostering equitable access to supportive services.


one model clay home


Look to the future 

Making the system more racially equitable
Efforts to enhance the racial equity of the Illinois Statewide Referral Network (SRN) have been a focal point in its evolution, but significant challenges persist. Despite strides toward inclusivity, systemic barriers continue to hinder progress. One major struggle lies in dismantling deeply ingrained biases and disparities within the housing system, which affects marginalized communities, particularly people of color. Addressing these issues requires a multifaceted approach, including targeted outreach, culturally responsive services, and policy reforms aimed at combating discrimination and promoting fair housing practices. In 2021 the Redesigning Access by Centering Equity (RACE), initiative sought to raise and distribute $65 million in capital and support to BIPOC owned or led developers. The initiative aims to allocate more funds over the next five years. Ongoing dedication to promoting racial justice and equity remains paramount, as the SRN strives to create a more inclusive and accessible housing system for all residents of Illinois.

SRN Services Pilot
The implementation of the SRN Services Pilot within the Illinois Statewide Referral Network (SRN) is a pioneering initiative aimed at enhancing service delivery and efficacy. This pilot program represents a concerted effort to innovate and optimize the SRN’s capabilities in addressing the multifaceted needs of supportive housing populations.

However, the journey is not without its challenges. From navigating logistical complexities to ensuring seamless integration with existing infrastructure, the pilot program necessitates meticulous planning and collaboration among stakeholders. Nevertheless, through strategic planning, stakeholder engagement, and a commitment to innovation, the SRN Service Pilot holds promise in revolutionizing the delivery of essential services and support for vulnerable communities across Illinois.

1115 Medicaid Waiver
Enhancing the 1115 Medicaid Waiver to include Housing Support Services as an eligible Medicaid benefit represents a significant step towards providing essential services for vulnerable populations. It serves as a catalyst for innovation, fostering the exploration and implementation of novel approaches to service delivery tailored to the diverse needs of supportive housing populations. Additionally, the pilot offers an invaluable opportunity for stakeholder collaboration and partnership, facilitating among key players within housing, social services, and health care sectors. SRN is an vital resource for people accessing the Housing Support Service Medicaid benefits. Through these positives, the SRN Service holds great promise in advancing the mission of the Illinois Statewide Referral Network to promote housing stability and holistic well-being for all residents of Illinois.