One of the hallmarks of quality supportive housing is that tenants are actively involved in choosing the services they would like to receive. All tenants should be provided with a menu of services that includes, at minimum: how to access case management services, medical services, mental health services, substance abuse treatment services, peer support, parenting skills, education, vocational and employment services, money management services, life skills training, crisis services, and advocacy.

This menu of available services should form the basis for a collaborative process, in which service staff actively involves tenants in the design, development and implementation of their individualized service plans. Staff also works with tenants to develop goals that are realistic, achievable, measurable and tailored to the tenants’ preferences. Since the needs of tenants change over time, service needs assessments and individualized service plans should be updated regularly to reflect tenants’ changing service needs and goals. The plan should highlight existing strengths and be focused on strategies to achieve goals that are important to the tenant.

Staff should keep detailed records of progress toward the goals outlined in the individualized service plan, as well as any other documentation required by funders. 

Click here for a Sample Housing Skills and Supports Checklist, which can provide a basis for the service planning conversation between the staff and the tenant.

Click here for Guidelines for Supportive Service Case Records.

Next: Engaging Tenants in Voluntary Services

Go to the Quality Toolkit Table of Contents.

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