In supportive housing, services are a critical component in the overall quality and success of any project.  Every household member should have access to a comprehensive package of support services in order to help them use stable housing as a platform for individual health, recovery and personal growth. These services may be provided by the project’s designated primary service provider or by collaborating organizations. The primary service provider ensures that tenants can access needed services on an ongoing basis.

Quality supportive services in a supportive housing project are:

  • Tenant-Centered: Services are voluntary, customized and comprehensive, reflecting the needs of all household members.
  • Accessible: Staff actively works to ensure that tenants are aware of available services, which are at convenient hours and locations.
  • Coordinated: The primary service provider has established connections to mainstream and community-based resources.
  • Integrated: Staff supports tenants in developing and strengthening connections to their community.
  • Sustainable: The supportive housing project has funding that is sufficient to provide services to tenants on an ongoing basis and flexible enough to address changing tenant needs.

Select from the links below to access additional resources to support your organization in planning and operating a quality supportive housing project.

Primary Types of Services and Staff Roles in Supportive Housing

Designing the Supportive Service Plan

Individualized Service Plans

Engaging Tenants in Voluntary Services

Techniques and Strategies for Delivering Services

Providing Services to Targeted Populations in Supportive Housing

Coordinating Property/Housing Management and Supportive Services

Connecting Tenants with Services, Resources and Activities in the Community

Supportive Services Financing

Project Profiles

Go to the Quality Toolkit Table of Contents.


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