Quality Supportive Housing

CSH partners with funders, developers and providers of supportive housing to advance high-quality housing and service partnerships that promote resilient and equitable communities through our Quality Supportive Housing Standards & Tools.

Quality Supportive Housing Standards

The CSH Quality Supportive Housing Standards strives to build the capacity of supportive and affordable housing to create and operate high-quality, effective and sustainable units. 

Quality Supportive Housing Standards

This resource will help you understand Quality Standards in planning and operating Quality Supportive Housing.

Supportive Housing Quality Toolkit

View the Toolkit to review Quality Planning in action. Our toolkit has templates and tools you need to ensure quality practices in developing and operating new supportive housing.

Ensure Quality in Planning

Quality Supportive Housing Readiness Survey: Funders of supportive housing need assurances that the projects they finance will operate at a high-level of quality in order to successfully meet tenant and community outcome goals. The Quality Supportive Housing Readiness Checklist is a CSH checklist that funders of supportive housing include in their financing applications to ensure that the projects they fund are committed to the Quality Supportive Housing Standards. This tool is intended for projects in the pre-development phase of planning and design and can be used by pre-development, capital, operating, and services funders. You can complete the FREE tool online or download a PDF of the checklist.

CSH Pre-Development Quality Endorsement: programs/developments in pre-development or planning phase can submit planning documents to CSH for review to ensure that their new project meets CSH Quality Standards using an interactive version of the Quality Supportive Housing Readiness Survey. If supporting documentation and planning goals meet quality standards, CSH will provide its Quality Endorsement to projects, including a letter of support endorsing the project and a CSH Quality logo that can be used in funding applications. This service is FREE for organizations participating in a CSH Supportive Housing Institute, otherwise there is a fee for this service. For more information on this process, including pricing please contact quality@csh.org

Ensure Quality in Operation

This online self-evaluation was created for providers of supportive housing (both scattered-site and site-based projects) to evaluate their performance, partnerships and agency practices according to the industry standards of Quality Supportive Housing. After completing the self-evaluation, your agency will receive a summary of your score in each of the Quality Supportive Housing Standards and a corresponding resource list of available training and technical assistance to support your agency to further develop best practices in areas where your scores indicated room for improvement. If you are assessing the quality of BOTH scattered-site programs and site-based supportive housing projects, you will need to complete separate assessments, as scattered-site and site-based supportive housing differ slightly in operating best practices and have unique assessment questions based on the type of supportive housing offered. Click here to take the self-evaluation.

Detailed Results Report and Coaching: For a fee, a detailed results report can be provided with customized links to recommended resources from the CSH Quality Toolkit and CSH Training Center. For additional cost, a one-hour coaching call can be scheduled with the CSH Quality Team to review the detailed report and discuss recommendations for improvement. 

Combined Portfolio Report Summary: This is intended for use in communities that are tracking results across a portfolio to compare results and trends from individual program and project responses to the online Quality Supportive Housing Self-Evaluation tool. This is particularly useful for communities looking to provide tailored training and targeted TA to groups of providers facing the same challenges. (Costs vary depending on size of portfolio.)