Supporting Tenants During COVID-19 Using Technology-Based Strategies

Due to COVID-19, stay in place and social distancing protocols, supportive housing providers have been utilizing technology to stay connected and support tenants during this difficult time. In the context of remaining socially distant and preventing greater spread of COVID-19, supportive housing providers can use telephone, smart phone or other technology options to give the best possible support to their tenants.

Technology can be used as a complement to faceto-face services, and also as a service on its own. Technology options can be especially useful for people with depression or suffering from distress, and when there are difficulties in physically meeting with tenants. The most important feature of any communication is the quality of the relationship between the tenant and the case manager. Tenant choice and public health concerns for staff and tenants need to be balanced as the world adapts to COVID-19.

This fact sheet provides Tips for Using Technology to Support Tenants in Supportive Housing.

This is part of a series of factsheets for Health Centers. You might also consider downloading:

This resource is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $450,000 with 0% of the total NCA project financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government. For more information, please visit

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