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Motor City Visits the City of Brotherly Love and Sisterly Affection on Joint Effort to Address Homelessness

In a collaborative effort organized by CSH, representatives from two cities recently gathered in Philadelphia for a multi-day convening focused on addressing the complex challenge of street homelessness and people experiencing mental illness or substance use disorder. Coordinated by the CSH Michigan and Metro (NY, NJ, and PA) teams, this meeting brought together key stakeholders from each city, including officials from mayoral offices, city agencies, police departments, housing and service providers, and community-based organizations.
CSH team members with representatives from Detroit and Michigan standing in a group

Detroit’s delegation, including officials from Mayor Mike Duggan’s Office, the Housing and Revitalization Department, Detroit Wayne Integrated Health Network, and the Detroit Police Department, joined counterparts from Philadelphia, represented by various departments and organizations such as the Office of Homeless Services, the Managing Director’s Office, the Office of Criminal Justice, Families Forward Philadelphia, the House of Passage Access Point, the Department of Behavioral Health and Intellectual disAbility Services, the Philadelphia Police Department, Project HOME, and Pathways to Housing PA.

The meeting served as a platform for an exchange of best practices, lessons learned, successes, and challenges in addressing homelessness, mental illness, and substance use disorders. As the host city, Philadelphia showcased innovative initiatives in homeless services, police diversion, response to the opioid epidemic, and behavioral health investment in housing and homeless services.

For instance, the Philadelphia Police Department highlighted its Police-Assisted Diversion (PAD) program, a pilot initiative redirecting individuals with low-level, non-violent offenses toward supportive, peer-based social services instead of the carceral and justice systems. Additionally, host organizations shared details about preventative programs such as the Overdose Prevention and Community Healing Fund, a $3.5 million grantmaking program, and innovative harm reduction practices by Pathways to Housing, including in-unit technology that supports tenants and prevents overdoses.

“CSH expresses gratitude for the opportunity to collaborate with communities committed to improving services for individuals facing complex barriers to housing. The insights gained from this meeting provide valuable lessons for other communities looking to implement person-centered preventative programs,” said Brian McShane, Associate Director of CSH PA/NJ. “The collaborative efforts witnessed in Philadelphia underscore the potential for impactful, city-wide change, setting a precedent for future collaboration and progress in addressing homelessness.”

CSH team members with representatives from Detroit and Michigan sitting at a table and discussing
Michigan representatives visiting a Philadelphia supportive housing residence. There are blue couches and paintings of trees on the walls.

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CSH Joins NYU to Reduce Drug Overdose in Supportive Housing Tenants

The Corporation for Supportive Housing (CSH) Metro Team is participating in a five-year, $3.85 million grant from the National Institute on Drug Abuse (NIDA) for a project titled “Implementation of Overdose Prevention Practices in Permanent Supportive Housing,” in partnership with Principal Investigator Kelly M. Doran, M.D. at NYU School of Medicine and other investigators from NYU.

The study will examine the implementation of evidence-based practices to prevent drug overdose for tenants in permanent supportive housing (PSH) in New York City and New York’s Capital Region.

It will also include a robust stakeholder engagement process with PSH tenants. The study builds on prior work that CSH led to identifying overdose risks in PSH.

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Business Analyst with NetSuite Experience

Mid-Level
Eastern or Central Time zones preferred

Who we are:

For over 30 years CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by:

  • Helping communities create over 335,000 homes for individuals and families;
  • Providing technical assistance and support to communities including over $1B in capital; and
  • Ensuring not only a home but access to the services and supports people and communities need to thrive.

CSH has proven supportive housing can change the lives of individuals, families, and communities. We have also created a team of nationally recognized experts who are deeply dedicated to our organization and its goals. We attract talented and diverse individuals, offer competitive salaries and benefits, generous leave and PTO, and fully embrace the philosophy that work-life balance is achievable. With the goal of attracting exceptional candidates committed to making a difference and who aspire to get the job done, CSH is now accepting applications for a Business Analyst with NetSuite experience. This position will join our talented business support teams. The location is remote and flexible, we prefer a location in the Eastern or Central Time zone near a major US airport.

What you will do:

CSH implemented the core ERP functions of NetSuite in 2021. We are seeking a creative, solutions and customer service-focused individual to help us make the most of this system while supporting and leading additional implementation and integration projects. We seek someone who is able to bridge the language and goals across our organization, from a system novice to a system expert, and from the project manager to fund developer to financial analyst and manager.

The ideal candidate will be an independent leader of their portfolio, highly motivated, inspired, and hardworking. Specifically, you will:

  • Provide a strategic focus to improve and maintain strong business operations
  • Consider past and current practices with future opportunities and demands to creatively and collaboratively identify new solutions to ensure CSH maintains a strong and high-performing organization.
  • Provide up to date and emerging trends in processes, technologies, security, and workflows to assist CSH in improving our systems, decision making, and efficiencies.
  • Leverage and ensure we are making the most of our current technologies and investments by leading the implementation of software updates, roll-outs, new modules or integrations, and continuous improvements.
  • Collaborate and participate in the review and selection of alternative 3rd Party vendors for future integration efforts.
  • Provide change management and project management leadership including working with programmatic and business support teams to design and implementation change.
  • Document and write workflows and scripts for business needs and systems users with an understanding of internal processes and how to translate and implement these processes is systems and across teams.
  • Lead and support change management and end-user training with a focus on garnering buy-in, adaptive communication, and active listening.
  • Solving and resolving issues in a demand–response or help-desk environment.
  • Collaborate and support our financial, programmatic, analysis, and data requirements while seeking solutions that support our strategies and goals.

Creatively and through the lens of CSH’s business needs identify system gaps, recommend solutions, and stay apprised of best practices.

What you will bring:

CSH staff are adaptable, entrepreneurial, collaborative, and flexible problem-solvers. We are seeking a technical expert with a commitment and passion to our mission. Our Board, Leadership, and Staff are committed to racial equity and treating each other – and the communities we serve – with respect. The specific skills and experience of this role are:

  • 3+ years experience within NetSuite, our specific solution is NetSuite SuiteSuccess Social Impact Premium Cloud Service, NetSuite Administrator Certification is a plus.
  • The ability to customize forms, fields, records, dashboards, workflows, saved searches, reports, and financial reports.
  • Knowledge of SuiteAnalytics is a plus.
  • Experience with and ability to lead inter-company and 3rd party integrations, NetSuite modules, and updates.
  • Associate or Bachelor’s degree accepted; equivalent lived or professional experience may substitute for education.
  • Previous accounting or accounting system experience is a plus.
  • An ability to work across multiple teams and with CSHers who have varying technical and system knowledge and utilization.
  • The ability to incorporate the perspectives of multiple stakeholders with varied communication styles in your approach to work and decision-making process.
  • An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities is preferred.
  • Professional verbal and written communication skills, including translating technical requirements into easy-to-understand guides. Customer service skills are a must.
  • Previous project management and organizational skills with moderate supervision, coaching, and support.
  • Comfort with working on a team that is often “virtual” and does much of its work via telephone and email.
  •  Proven track record of dependability, focus and attention to detail, and accuracy.

Compensation:

CSH offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our Business Analyst range in Chicago, IL, a mid-market, is $75,000 – $90,000. High to low-market ranges are adjusted upward or downward. Our ranges are broad and it is customary for candidates to join CSH at the lower half of the range to leave room for growth, learning, and development in the role and range. It is uncommon for salaries to fall above the mid-point at the time of hire. We negotiate actual salaries with final candidates based on their exact location, experience in similar roles and expertise related to the qualifications. This information is offered in support of our commitment to transparency. 

Interested in joining our team as a leader in the national supportive housing movement?

To Apply: Candidates who apply by Feb 24 will be assured consideration and should apply by clicking on the link. All candidates should attach their Resume and cover letter as one Microsoft Word or PDF document.

CSH is proud that it always has been and always will be an Equal Opportunity Employer.

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Senior Program Manager – Field Operations (various roles)

Metro NY/NJ/PA Team
Mid-Atlantic Team
Central Region Consulting
Southwest Team
Northern California
Pacific Northwest Team
National Consulting Team (Healthcare Focus)
National Consulting Team (Supportive Housing Development or Operations Focus)
Federal Technical Assistance, HUD & HHS

Who we are:
For over 30 years, CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by:

  • Helping communities create over 335,000 homes for individuals and families who did not have one;
  • Bringing hope to thousands who thought they would live on the streets or reside in institutions; and
  • Ensuring not only a stable home for each, but access to the services that brought healthcare, recovery and training to their doorsteps.

CSH has proven supportive housing can change the lives of individuals, families, and communities. We have created a team of nationally recognized experts who are dedicated to our organization and its goals. We attract talented and diverse individuals, offer competitive salaries and benefits, generous leave and paid time off, and fully embrace the philosophy that work-life balance is achievable. With the goal of attracting proven candidates committed to making a difference and who aspire to advance our mission, CSH is now accepting applications for Senior Program Manager (SPM).

Why we need you:
CSH is seeking results-oriented individuals committed to racial equity, advancing anti-racism practices, and sharing their financial talent to support a mission-driven organization that leads efforts to expand housing and service solutions for highly impacted populations.

CSH has multiple Senior Program Manager positions open across the country.  For these positions, we are prioritizing expertise or skills in experience in supportive or affordable housing finance, development, or operations, as well as expertise working across sectors such as justice, child welfare, healthcare, affordable housing or aging. 

Work location is defined in each job description but candidates are required to live in close proximity to a major airport and within our current geographic footprint. Please identify preferred location in your application.

What you will do:

  • Manage projects ensuring clearly defined team roles, on-time and on-budget deliverables, and delivery of quality products. CSH expects project managers to foster a work environment based on quality teamwork, mutual accountability, and high-quality performance.
  • Establish and maintain high-quality relationships and partnerships with key community stakeholders. Cultivate new relationships and funding opportunities including fielding and responding to external requests for resources and support. Participate in team fund development activities.
  • Create and deliver in-person and virtual technical assistance (TA), trainings, and webinars.  In all of these activities, incorporate an emphasis on racial equity and community ownership.  This prioritizes and advances racial equity in all CSH led projects by addressing racial disparities in housing and services, and engaging and collaborating with communities of color, culturally specific and/or responsive organizations, and persons with lived experience.
  • Provide system transformation support to government partnerships across homeless, healthcare, justice, family and youth, veterans, and supportive housing partners and providers.
  • Identify opportunities and learnings from projects, to disseminate recommendations and impact across CSH teams and regions, making appropriate connections to share knowledge, experience and advice. 

How we work:
CSH staff are adaptable, entrepreneurial, creative, and flexible problem-solvers. We are strategic thinkers who are committed to racial equality and treating each other—and the communities we serve—with respect. You should share a passion for the CSH mission and possess the skills to meet the expectation of this role to help shape how we share our ambitious mission.

Specifically, we are seeking:

  • Experience in supportive housing, affordable housing, behavioral and primary healthcare, community development and/or related fields.
  • Bachelor’s degree or equivalent, or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.  This includes lived experience of homelessness, housing instability, participation in housing programs, etc. and professional and/or volunteer experience in the homelessness field.
  • Experience incorporating the perspectives of multiple communities, including communities of color, in the consideration of impacts and outcomes of a decision-making process.
  • An understanding of the concepts of institutional and structural racism and bias, white dominant culture and structures of power, and their impact on underserved and underrepresented communities is preferred.
  • Project management experience, with demonstrated leadership and organizational skills and the ability to manage project teams, project budgets and deadlines with moderate supervision.
  • Strong verbal and written communication skills, facilitation and training, active listening, and ability to present to diverse audiences, specifically racially, ethnically and socially diverse communities.
  • Frequent local and regional travel and occasional national travel required (when it is safe to do so, once in-person gatherings resume.) Travel ranges by position and geography, but for most Senior Program Managers is estimated at 15-40% once travel resumes.

Compensation:
CSH offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. It is customary for candidates to join CSH at the lower half of the range to leave room for candidates to grow, expand, and develop in the role and range. It is uncommon for starting salaries to fall above the mid-point. We negotiate actual salaries with final candidates based on their exact location, experience in similar roles and expertise related to the qualifications. This information is offered in support of our commitment to transparency.

  • SPM in highest geography (E.G. NY, Bay Area) $85,000 – $105,000
  • SPM in mid-range geography (E.G. Chicago, Seattle) $78,000 – $98,000
  • SPM in low range geography (E.G. Indianapolis, Columbus) $73,500 – $92,500

Interested in joining our team as a leader in the national supportive housing movement?
To Apply:  Candidates should apply through the link for the respective SPM listing below. All candidates should attach their Resume, Cover Letter and Salary Expectations as one Microsoft Word or PDF document.  Please indicate which position you are applying for in your application and your preferred geographic location.  We encourage applicants apply by February 16 to ensure consideration.

Metro NY/NJ/PA Team
Mid-Atlantic Team
Central Region Consulting
Southwest Team
Northern California
Pacific Northwest Team
National Consulting Team (Healthcare Focus)
National Consulting Team (Supportive Housing Development or Operations Focus)
Federal Technical Assistance, HUD & HHS