Program Coordinator

The Position:

CSH is seeking a detail-oriented individual to perform a wide array of administrative, programmatic and operational activities in support of CSH’s national Field Operations and Consulting teams, Chicago-based staff, and other teams nation- wide. This position is based in our Chicago office downtown at 205 West Randolph.

Responsibilities:

Core Duties

  • Provide administrative and project support to CSH teams including report editing, scheduling and hosting webinars, collecting and reviewing data, and managing subcontracts.
  • Support the consulting team efforts by organizing files, generating reports, and developing strategies to improve operational efficiency and quality of products.
  • Assist Vice President with financial compliance including completing expense and time keeping reports; monthly account reconciliation and tracking check requests and disbursements.
  • Assist with data collection, reporting, and maintenance of organization wide

General Administrative

  • Support the operations of the physical office in Chicago by maintaining the office supplies and equipment; providing reception support with incoming and outgoing deliveries, visitors, and mail; and providing administrative assistance to staff in the office.
  • Assist staff with preparing for in-person and online trainings through troubleshooting, photocopying, shipping, ordering supplies, ordering food, and other duties as requested.
  • Provide support to the Vice President as needed including data collection and management, copying, and supporting the remote Consulting & Field Operations team staff that are not in the Chicago office.
  • In coordination with headquarter staff, manage equipment purchases/leases and vendor relationships, maintenance of the computer network, phone system, and other office systems.
  • Set up and coordinate telephone, videoconference, WebEx and Skype meetings, and face-to-face meetings.
  • Support Consulting & Field Operations Directors in managing files, vendors, consultant contracts, issuing check requests, invoicing, and monitoring financials.
  • Work with the Human Resources team to schedule job interviews and post available jobs.

Program and Project Support

  • Coordinate data collection, produce webinars, and assist with content development for the training center
  • Provide support for reporting and webinar production for the Federal TA team.
  • Manage subcontracts and catering for the training contracts as requested.
  • Develop tools and training to support successful project management and time management practices for CSH.
  • Provide administrative support to staff on specific projects that may include data entry, data analysis, creating graphs and charts, assembling and editing materials, and maintaining a library of information.

Event Planning and Logistics

  • Create, send and manage invitations and RSVPs for trainings, workshops and other events.
  • Assist with the development and maintenance of training curricula and materials.
  • Resolve logistical, meal and travel needs for meetings and events including managing vendor contracts, site relationships, and registration.

Qualifications:

All CSH staff share a common competency framework. This guides our approach and in turn, helps us create value. Successful candidates will be adaptive, entrepreneurial problem solvers with a demonstrated commitment to social justice.

CSH seeks candidates driven by strategic thinking, executed with creativity and flexibility with an ability to adapt approach, strategy, and tactics rapidly in response to changing information or program need. It is important to articulate and strategically pursue new visions and ideas for supportive housing, and the role it can play in solving complex problems.

  • The successful candidate will be adaptable, entrepreneurial, creative, flexible, and a problem solver. S/he will have a sense of humor, patience, and a commitment to treating others with respect.
  • High school degree or equivalent. College level-degree preferred. Experience may substitute for education.
  • Minimum 3 years of office management experience.
  • Be physically present in the Chicago office to ensure smoothly daily operations and to provide a stable presence.
  • Demonstrated proficiency and skills in using Windows-based applications including Word, Access, Excel and Outlook, PowerPoint, and web sites.
  • Highly organized and detailed oriented.
  • Excellent interpersonal, communication and organization skills.
  • Ability to take initiative, effectively prioritize multiple tasks in a fast-paced environment, and work independently.
  • Must be able to maintain the confidentiality of sensitive materials and information.
  • Familiarity with and/or interest in issues related to supportive housing including homelessness, affordable housing, community development, social service delivery, etc. a plus.
  • Occasional travel to training or team meetings.

All candidates should attach their Resume, Cover Letter and Salary Expectations as one Microsoft Word or PDF document.

City of Chicago Shares Latest Update on Families in Transition Program

Joint initiative aimed at reducing homelessness located in at-risk communities has housed nearly 90% of initial families

FOR IMMEDIATE RELEASE
June 14, 2018

CONTACT:
Jennifer Rottner
312-743-1719
Jennifer.rottner@cityofchicago.org

The Department of Family and Support Services today announced the latest update on the Families in Transition
program, an unprecedented joint initiative with the Chicago Coalition for the Homeless (the Coalition) and its
HomeWorks Campaign, and the Corporation for Supportive Housing (CSH) to address homelessness impacting families in the most at-risk communities. Since the initiative was launched in April of 2017, 88 of the 100 homeless families have been housed, which includes more than 500 individuals.

“When the Mayor launched this initiative, our goal was to help our city’s most vulnerable families to establish stability so that their children can succeed,” said DFSS Commissioner Lisa Morrison Butler. “Because of the hard work and  coordination with our partners at the Chicago Coalition for the Homeless, we have been to deliver a coordinated response to ensure the needs of our most vulnerable families are met, and to prevent families on the cusp from experiencing homelessness.”

Last summer, the Department of Family and Support Services (DFSS) and the Coalition, along with lead project partner, CSH, launched the first phase of this effort to identify families who were currently experiencing homelessness or who had touched the homeless shelter system in recent months, focusing on those with school-aged children. The second phase includes placement of the families into 100 new permanent supportive housing units added by the Chicago Low Income Housing Trust Fund, who have approved rental subsidies for 99 units and expect the one remaining unit/rental subsidy to be on track for approval this month. Other project service partners are Catholic Charities, Housing Opportunities for Women, Inner Voice, Inspiration Corporation, Metropolitan Family Services, and New Moms.

“This initiative is becoming a model for meeting a broader set of needs for families experiencing homelessness,” said Betsy Benito, CSH Director in Illinois. “By relying on our coordinated housing assessment utilized within the Continuum  of Care for Coordinated Entry, the collaboration across community-based supportive housing services, homeless services, and the Chicago Public Schools is helping us better serve doubled-up and sheltered families through the same lens.”

Because families that are homeless are at a significantly higher risk for experiencing violence, the City and the Coalition focused on communities experiencing some of the city’s highest rates of violence, including: Austin, Humboldt Park, West Englewood, and Englewood. The City and its service partners identified families by working closely with shelters specializing in family services, and with Chicago Public Schools (CPS) to assess families. Out of the 100 homeless families that took part in this initiative, 40% were in shelters and 60% were living doubled-up with others. The CPS FIT team has conducted extensive outreach and assessments in the schools, community centers, and shelters and assessed over 156 families. Families identified by CPS as doubled-up had never received a coordinated housing assessment of their housing needs before this initiative. Through this work, the team was able to learn more about the vulnerability of these families and work to connect them with appropriate services. The unprecedented work on the FIT initiative offers lessons on how to coordinate across systems of supports for families to improve the social safety net for our most vulnerable populations. Chicago is the first city in the nation to design an initiative around data on homeless families from both CPS and the Continuum of Care.

All 100 eligible families identified were referred to a supportive service provider, who worked to locate housing and will continue provide the supportive services the families need to stay permanently housed. Six elementary schools were selected to target families in the most at-risk communities: James Russell Lowell, Lillian R. Nicholson, Laura S. Ward, Julia Ward Howe, Charles W. Earle, and Edward K. Ellington Elementary Schools. These schools are located in the Austin, Humboldt Park, and Englewood neighborhoods. The CPS FIT team will also continue to work on specific procedures to pilot within the existing six schools in key community areas that participated in FIT, while increasing granular coordination between the CoC and CPS.

The initiative is funded in part by a $1.7 million investment by the Chicago Low Income Housing Trust Fund (CLIHTF),with matched funds via the City’s house sharing revenue stream. In 2016, the Chicago City Council enacted an unprecedented four percent surcharge on the house sharing industry, making Chicago among the first municipalities to leverage a dedicated funding source for homelessness. Just this week, Mayor Emanuel announced a proposed two percent home share surcharge that will generate $1.3 million in annual revenue to increase housing options for victims of domestic violence while helping increase access to critical resources.

Since Mayor Emanuel took office in 2011, the City of Chicago has increased funding for homeless initiatives by more than 10 percent and invested in innovative new programs for veterans, youth, families, and victims of domestic violence. The 2017 Point in Time Count reported homelessness decreased 4% from the previous year, marking the lowest observed count of homeless individuals citywide in over a decade.
# # #

Chicago Coordinated Entry System Refinement Lab Report

In a coordinated entry system (CES), all providers of homeless housing and services in the community work together to ensure that from the moment a household first presents a housing crisis, there is a clear and consistent path towards ending their homelessness. A successful CES creates system change that shifts the focus of housing and service providers within the system from a strategy that says “Should we accept this household into our program?” to one that says “What housing /service assistance is best for each household to quickly and effectively end their housing crisis permanently?” Ultimately, the goals of a CES are to simplify access to housing and services for people experiencing homelessness, prioritize the most vulnerable households for the most intensive (expensive) housing/service resources, and improve overall system efficiency.

The Chicago Coordinated Entry Refinement Lab Report was crafted by CSH following a full day session with 90 stakeholders to learn from the community in order to continue to refine this Coordinated Entry system.

 

Subcontracting Opportunity: Coordinated Entry Pre-Screening and Public Access Platform Development (Chicago, IL)

The Chicagoland area has adopted a Housing and Urban Development (HUD) mandated process of creating a standardized, accessible, transparent path to housing for households facing homelessness called Coordinated Entry. The work of coordinating entry into housing for prioritized populations includes identifying and assessing the target population, people facing literal homelessness and 18-24 year olds who are unstably housed.

Coordinated Entry systems must also be affirmatively marketed throughout the community and provide a clear path to accessing services. CSH, the lead agency for Chicago’s CE system and on behalf of regional partners in suburban cook county, are seeking a technology partner to develop a text-based and web-based pre-screening tool that is easily accessible that results in linkages to access shelter, a Coordinated Entry Access Point for a full assessment, homelessness prevention and shelter-diversion supports. CSH seeks this product to be created by May 2018.

Planned activities:

  1. Develop pre-screening tool with CSH based on eligibility criteria for Coordinated Entry, homelessness prevention and diversion supports, and additional community based resources
  2. Administer pre-screening tool via web and text
  3. Share data reports with CSH including all aggregate data collected

 

Expected Outcomes, Milestones, and Deliverables:

Deliverable 1: Create a pre-screening tool to appropriately refer households to available resources and Coordinated Entry Access Points based on the eligibility logic built into the tool within 6 months of the contract date to be administered to any person in the geographic target area.

Deliverable 2: Administration of the pre-screening tool

Deliverable 3: Share monthly reports of all aggregate data collected with CSH starting after the first month of launching the pre-screening tool

Funding Available:

An amount not to exceed $50,000 is available for this project.

Application Process and Vendor Requirements:

To apply for this opportunity email Brett Penner at brett.penner@csh.org on or before April 6, 2018.

Applications received before the deadline will be evaluated based on the following criteria:

  • Demonstrated successful performance of substantially similar work
  • Relevant project work
  • Experience and expertise
  • Proposal and description of platform, timeline to delivering including the final product and testing period
  • Years of relevant experience
  • Rate reasonableness and overall cost of services
  • Special consideration will be given to small, disadvantaged, minority or women-owned businesses

Please note that CSH requires subcontractors, including individuals and sole proprietors, to carry workers’ compensation insurance while performing work under a CSH subcontract.  CSH subcontractors cannot have existing, pending or expired debarments that preclude them from doing business with the United States government and cannot have convictions for, nor have any pending indictments for, fraud or a criminal offense in connection with a public contract or subcontract.

Subcontracting Opportunity: Analysis and modeling to make recommendations and inform strategic planning

Description:
CSH is seeking a subcontractor to provide expertise in analysis and strategic planning related to hospital funding for housing-related services, rental subsidies, tenancy supports, and/or infrastructure investments for high need individuals experiencing homelessness.  The subcontractor will provide expertise and document review to inform strategic planning, governance, and financial modeling for a Chicago and Cook County Flexible Housing Pool (FHP).  A new fund is being created that will include combined public and private funding for rental subsidies and housing tenancy supports.  The subcontractor/vendor will provide expertise to inform the FHP Planning Leadership Team on issues pertaining to potential hospital investment in the fund.

The work will include informing the financial models the FHP leadership team is creating as well as making recommendations and providing guidance on governance structure and program agreements.

Planned activities:

  1. Attend FHP meetings per an agreed upon schedule.
  2. Provide strategic guidance to inform governance, financial modeling, and program agreements of FHP.
  3. Create documents or tools, gather data, and compile information as needed in order to complete the deliverables outlined below.

Expected Outcomes, Milestones, and Deliverables:

Deliverable 1: Review financial modeling products, model MCO contract, and provide guidance specific to potential concerns and interests from health plans that would be potential investors. Prepare a summary report or document that includes the recommendations, potential barriers, and opportunity areas specific to health plan investment in a new FHP.

Deliverable 2: Create a document or product summarizing key opportunities and benefits of health plans offering housing tenancy supports as a covered benefit should the 1115 waiver not be approved or in the case health plans expand coverage for additional individuals/populations not eligible through the 1115 waiver.

Deliverable 3: Create a sell sheet or terms of participation that could be a takeaway for health plants, ensuing linkage to the Illinois MCO contracts.

Funding Available:
An amount not to exceed $2750 is available for this project in calendar year 2018. Through the contracting process, specific tasks and dates for deliverables will be identified and agreed upon.

Application Process and Vendor Requirements:
To apply for this opportunity email a letter with relevant information to Julie Nelson indicating your interest and qualifications at Julie.nelson@csh.org by 5 pm, January 8, 2018.  Applicants may apply for both subcontracting opportunities related to the Flexible Housing Pool.  Upon review of all vendor applications, CSH will meet with the best qualified vendor in order to provide additional information.  The selected vendor will then have the opportunity to submit a formal proposal for the scope of work.

Applications may be submitted in any format the respondent chooses to use.  Applications received before the deadline will be evaluated based on the following criteria:

  • Demonstrated successful performance of substantially similar work
  • Relevant project work specific to supportive housing and Medicaid Managed Care
  • Experience and expertise specific to Medicaid Managed Care Organizations, specifically MCOs or MCCNs
  • Experience and capacity to act as a liaison and convene key health plan and HFS managed care leadership
  • Years of relevant experience
  • Rate reasonableness and overall cost of services
  • Special consideration will be given to small, disadvantaged, minority or women-owned businesses

Please note that CSH requires subcontractors, including individuals and sole proprietors, to carry workers’ compensation insurance while performing work under a CSH subcontract.  If you have questions regarding this requirement, please contact Julie Nelson.  CSH subcontractors cannot have existing, pending or expired debarments that preclude them from doing business with the United States government and cannot have convictions for, nor have any pending indictments for, fraud or a criminal offense in connection with a public contract or subcontract.

Subcontracting Opportunity: Analysis and modeling to make recommendations and inform strategic planning

Description:
CSH is seeking a subcontractor to provide expertise in analysis and strategic planning related to Medicaid Managed Care Organization funding for housing-related services, rental subsidies, tenancy supports, and/or infrastructure investments for high need individuals experiencing homelessness.  The subcontractor will provide expertise and document review to inform strategic planning, governance, and financial modeling for a Chicago and Cook County Flexible Housing Pool (FHP).  A new fund is being created that will include combined public and private funding for rental subsidies and housing tenancy supports.  The subcontractor will provide expertise to inform the FHP Planning Leadership Team on issues pertaining to potential health plan investment in the fund.

The work will include informing the financial models the FHP leadership team is creating as well as making recommendations and providing guidance on governance structure and program agreements.

Planned activities:

  1. Attend FHP meetings per an agreed upon schedule.
  2. Provide strategic guidance to inform governance, financial modeling, and program agreements of FHP.
  3. Create documents or tools, gather data, and compile information as needed in order to complete the deliverables outlined below.

 

 

 

Deliverable 1: Review financial modeling products and provide guidance specific to potential concerns, opportunities, and interests of hospitals that would be potential investors.

Deliverable 2: Prepare a summary report or document that includes the recommendations, potential barriers, and opportunity areas specific to hospital investment in a new FHP.

 

Deliverable 3: Create a sell sheet or terms of participation that could be a takeaway for health plants, ensuing linkage to the Illinois MCO contracts.

Funding Available:
An amount not to exceed $2750 is available for this project in calendar year 2018. Through the contracting process, specific tasks and dates for deliverables will be identified and agreed upon.

Application Process and Vendor Requirements:
To apply for this opportunity email Julie Nelson indicating your interest and qualifications at Julie.nelson@csh.org by 5 pm, December 19th.  Applicants may apply for both subcontracting opportunities related to the Flexible Housing Pool. Upon review of vendor applications, CSH will meet with the selected and best qualified vendor in order to provide additional information.  The selected vendor will then have the opportunity to submit a formal proposal for the scope of work.

Applications may be submitted in any format the respondent chooses to use.  Applications received before the deadline will be evaluated based on the following criteria:

  • Demonstrated successful performance of substantially similar work
  • Relevant project work specific to housing as a health care intervention or hospital collaborations and partnerships addressing social determinants of health.
  • Experience and expertise in population health and/or inappropriate hospital utilization due to homelessness or unstable housing and the resulting financial and outcome impacts on hospitals
  • Experience and expertise specific to hospital community benefits
  • Experience and capacity to act as a liaison and convene key Chicago and Cook County hospital leadership, including membership associations
  • Years of relevant experience
  • Rate reasonableness and overall cost of services
  • Special consideration will be given to small, disadvantaged, minority or women-owned businesses

Please note that CSH requires subcontractors, including individuals and sole proprietors, to carry workers’ compensation insurance while performing work under a CSH subcontract.  If you have questions regarding this requirement, please contact Julie Nelson.  CSH subcontractors cannot have existing, pending or expired debarments that preclude them from doing business with the United States government and cannot have convictions for, nor have any pending indictments for, fraud or a criminal offense in connection with a public contract or subcontract.

Subcontracting Opportunity: Coordinated Entry System Housing System Navigation for Households Experiencing Homelessness (Illinois)

Description
CSH is seeking subcontractors to provide support to households experiencing homelessness in need of coordinated entry system (CES) navigation support.  Specifically CSH is seeking agencies that have demonstrated experience and ability to work with Veterans, families with children, and people experiencing chronic homelessness with a range of disabilities. Subcontractors provide direct services to households that have been assessed with a coordinated entry standardized housing assessment and matched to a permanent housing provider.   The Housing System Navigators (HSN) will work collaboratively with the CES lead entities and partners to implement strategies to improve the housing placements for vulnerable households Funding is provided by the City of Chicago Department of Family and Support Services.

Planned Activities

  1. Search for and engage households who have been assessed and received a housing match through CES;
  2. Provide support to households in meeting housing provider requirements, inclusive of attending housing intake meetings, attainment of homelessness and/or disability documentation; and,
  3. Provide feedback to CES lead entities regarding the process of housing vulnerable households and system improvements that should be addressed.

Expected Deliverables

Deliverable 1: Provide system navigation activities to households experiencing homelessness with a housing match. These households will either be facing chronic homelessness, have at least one child as part of the family, or both, including Veterans.

Deliverable 2: Participate in system integration team meetings and work collaboratively with initiative partners.

Deliverable 3: Maintain and report data on through HMIS on system navigation activities.

Deliverable 4: Complete standardized housing assessments when needed.

Funding Available

A total of $326,209 is available for Housing System Navigation for one year contracts. Agencies may include expenses for travel, equipment, and direct client support.  Subcontractors will bill CSH at an hourly rate, not to exceed $125/hour.  No increment above cost can be included in the hourly rate provided to CSH and the hourly rate must be consistent with the best (lowest) customary rate that has been negotiated with other clients.  Selected subcontractors will be required to provide evidence of past compensation consistent with the rate provided to CSH.

Application Process and Vendor Requirements

  • Agencies will need the capacity to enter and receive information from Chicago’s Homeless Management Information System (HMIS). Training to selected agencies will be provided.
  • No more than three agencies will be selected.
  • Housing System Navigation projects may be subject to annual or bi-annual appropriation
  • Agency compliance certification and proposal submission requirements

Please submit a minimum of two-page and no more than five page application outlining the information below. The application will be due by 12/26 at 5:00 PM CST. Applications received before the deadline will be evaluated based on the following criteria:

  • Demonstrated successful performance of substantially similar work
  • Relevant project work
  • Experience and expertise
  • Years of relevant experience
  • Rate reasonableness and overall cost of services

Please note that CSH requires subcontractors, including individuals and sole proprietors, to carry workers’ compensation insurance while performing work under a CSH subcontract. CSH subcontractors cannot have existing, pending or expired debarments that preclude them from doing business with the United States government and cannot have convictions for, nor have any pending indictments for, fraud or a criminal offense in connection with a public contract or subcontract.

Does Illinois Like Supportive Housing? Yes!

Ever wonder what those in supportive housing truly think of it?

CSH, as the contracted entity, has been granted permission by The Illinois Department of Human Services Division of Mental Health to post a report codifying nine separate Focus Forums held in Illinois with persons who have been given a chance to leave Nursing Facilities (NF), Institutes for Mental Diseases (IMDs) and Specialized Mental Health Rehabilitation Facilities (SMHRF’s) for their own apartments with access to mental health support teams as needed. These Forums, opened to every William’s Class Member, provided an outlet to talk about their experiences and how supportive housing works for them. (The William’s Consent Decree is an Olmstead class action lawsuit requiring the state to offer additional residential alternatives to an institution.)

The group of residents that attended the meetings talked about how much better their lives are now than when they were in institutions. They enjoy their new-found freedom; a better selection of food they can choose; a chance at employment or college; and the ability to live like everyone else.

The Forums were held as far north as Zion and as far south as Peoria, close to their homes, service providers, and the peer run drop-in centers that are central meeting places for those that live in apartments scattered nearby. Residents often use these centers as meeting places when they need to or want to check in.

The Focus Forums were offered as another opportunity for residents to discuss how their more independent living is working for them. An extensive written survey to all residents is still being compiled and will be released soon.

At several sites, staff and residents used the Focus Forums as a chance to get together and have snacks, and celebrate what is a model program for the nation.

Find the Focus Forums report here, inclusive of photographs of Class Members, staff support and CSH facilitators.

Reports from prior years can be accessed by clicking the links below:

2017 Report

2016 Report

2015 Report

2014 Report

2013 Report

SpeakUp! Graduate Brenda Shares Her Powerful Story

Brenda proudly worked as a realtor in Chicago and the Western Suburbs for eleven years. During that time she helped many first-time buyers find the home of their dreams and enjoyed helping people make decisions that were good for them and their families.

In 2006, she felt overwhelmed and Brenda walked away from everything she knew, including her housing, and began sleeping on commuter trains as she drifted toward greater uncertainty in her life. While on the train, a police officer noticed her and brought Brenda to Madden Mental Health Hospital where she was engaged by an outreach worker from Thresholds. The staff member asked what she needed and Brenda shared that she hoped for housing and an income since she had lost everything. After a short stay at Madden, Brenda moved into a transitional housing program and three months later into a supportive housing apartment operated by Thresholds in Rowan Trees Apartments.

CSH SpeakUp! Advocate Brenda

While in Rowan Trees, Brenda participated in a support group and worked with a counselor on a self-guided path towards recovery. She tells it this way, “it was very helpful to have someone to talk to about what happened to me, and to process these events for myself and with the caring of others.”

Brenda explains that “Thresholds was supportive in every way. I may not have enough money in my pocket to financially help others though I want to help by fundraising for resources for people facing homelessness.”

One area of great importance to Brenda is changing the public perception regarding homelessness. “I want people to know that when someone is experiencing homelessness, something happened in their life that lead to this,” she said. “It is not because they are lazy; some kind of tragedy or trauma often leads to homelessness.”

In 2012 Brenda moved on from supportive housing and currently lives in another affordable unit on the West Side, not far from where she grew up. She recently graduated from CSHSpeakUp! and now tells her story as an advocate for more supportive housing, and to help others not feel alone in their struggles.

Brenda is an inspiration to all who meet her, and CSH salutes her for her courage in sharing such a powerful story of recovery.

 

New Class of Speak Up Graduate in Illinois

After seven months of building their advocacy and storytelling skills, the newest Speak Up class celebrated their graduation ceremony in Illinois on Saturday. Six individuals who have all experienced homelessness and are now thriving in supportive housing flexed their new skills at graduation, each sharing their personal stories of transformation.

From attending numerous advocacy events and monthly training sessions to meeting with their storytelling coaches, the graduates have put in an immense amount of time to become effective advocates for supportive housing.

After a lot of applause, laughter, and speeches of gratitude from coaches, the event culminated with a networking opportunity for advocates with representatives from several local advocacy organizations. Our advocates have already been asked to share their lived experience at upcoming events in the community. 

CSH is  incredibly proud of all the advocates and thankful for everyone who has contributed to making Speak Up so successful in Illinois and Los Angeles.