Chicago Coordinated Entry System

Chicago's Coordinated Entry System serves as a front door to connect people facing homelessness to housing and supports in an accessible, equitable, transparent manner. This new way of doing business allows all partners in the Chicago Continuum of Care to collaborate to improve access and outcomes for people without permanent housing while delivering trauma informed services.

Coordinated Entry System Lead Agencies Contact

CSH Project Manager All Chicago HMIS Administrator Catholic Charities Matching Administrator and Youth Center for Housing and HealthOutreach Coordinator

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If you are experiencing homelessness and enrolled in any shelter or outreach program, you can ask the program staff if they can complete the Standardized Housing Assessment with you or link you to someone who can do so. This assessment records your current situation and needs so that you can be connected to a housing program, if eligible, when there is an opening. Housing programs range from transitional housing to short term rapid rehousing to permanent supportive housing. Download a copy of Coordinated Entry Access Points.

Access Points

City Side

Agency and


Organization Information

Public Transportation


Heartland Health Outreach

1015 W Lawrence,


Mondays through Thursdays, 9AM – 1PM

Bus #81 Lawrence and Kenmore: 295 ft

Bus #151 Sheridan and Lawrence: 220 ft


CTA Redline Lawrence Stop: 0.2 mile


Broadway Youth Center

4009 N. Broadway

Monday, Tuesdays, Thursdays, and Fridays 9:30AM – 3PM

Bus #80 Irving Park and Broadway: 171 ft

Bus #36 Broadway and Irving Park: 233 ft


CTA Redline Sheridan Stop: 0.3 mile


Garfield Service Center

10. South Kedzie

Mondays - Fridays, 12:00pm - 3:00pm,

ask for Franciscan Outreach on the 1st Floor

Bus #20 Madison and Kedzie: 230 ft


CTA Green Line Kedzie stop: 0.2 mile


Matthew House 3722 S. Indiana

Ave, 60653

Mondays through Fridays, 8AM – 1PM

Bus #39 Pershing and Michigan: 0.3 mile Bus #3 King Drive and 35th: .6 mile


CTA Green Line Indiana Stop: 0.7 mile



2255 E. 75th Street, 60649

Mondays through Fridays, 1PM - 3PM

Bus #75 75th and Jeffrey:

0.4 mile


CTA Orange Line South Windsor Stop: 0.8 mile


Covenant House - Opening Doors For Homeless & Trafficked Youth 30 W. Chicago

Tuesday - Saturday, 9:30AM - 2PM

Bus #66 Chicago and Clark: 443 ft

Bus #36 State and Chicago: 404 ft


CTA Redline Chicago Stop: 0.4 mile




The Night Ministry



Pregnant and/or




Puerto Rican Cultural Center, El




Teen Living



Chicago Coordinated Entry System (CES) training sessions will be offered for Skilled Assessors, Outreach and Shelter professionals, Housing Providers, as well as general training for key partners in ending homelessness. Listed below are all training sessions on the topics of engaging, assessing, matching, navigating and housing people facing homelessness in Chicago.


Skilled Assessors

Staff serving as Skilled Assessors should be able to engage the population, observe mental health or substance use disorder symptoms, have the capacity to assess individuals enrolled in your agencies program/s, and be users of the Homeless Management Information System (HMIS). Skilled Assessors may also be asked to complete assessments with those not enrolled in your agencies programs if your agency operates a program that will serve as an Access Point. Click here to review the Skilled Assessor Agreement. After your supervisor signs this agreement click here to complete a Skilled Assessor Interest Form.


Housing Providers Housing providers, please check out the Matching Provider webinar and materials from prior training sessions posted below.


Please view the materials from a variety of training sessions posted below designed for Shelter/Interim Housing, Outreach, and the broader community.


Learn how to verify chronic homelessness with a focus on expediting the process of housing people experiencing chronic homelessness while assisting with obtaining needed documentation. Permanent Supportive Housing CES Webinar: Housing Navigators, Bridge Housing, Rematch Updates

Documenting Chronic Homelessness Training Materials

PSH Verifying Chronic Homelessness PPT Presentation Chronic Verification Packet

The documents here provide everything you need to work with the Chicago Coordinated Entry System from overview to requesting matches.

Grievance Policy & Procedures

You have the right to file a grievance if you have a compliant about the services you receive via the Chicago Coordinated Entry System. We encourage you to try to work out the problem directly with the other person/program as a first step in the process. If you cannot do that or you are unsatisfied with the outcome you may submit your grievance. Grievance Policy & Procedures