Chicago Coordinated Entry System

Chicago's Coordinated Entry System serves as a front door to connect people facing homelessness to housing and supports in an accessible, equitable, transparent manner. This new way of doing business allows all partners in the Chicago Continuum of Care to collaborate to improve access and outcomes for people without permanent housing while delivering trauma informed services.

Coordinated Entry System Lead Agencies Contact

CSH Project Manager All Chicago HMIS Administrator Catholic Charities Matching Administrator and Youth Center for Housing and HealthOutreach Coordinator
Keep up with the Chicago Coordinated Entry News! Sign up for our newsletter. 

If you are experiencing homelessness and enrolled in any shelter or outreach program, you can ask the program staff if they can complete the Standardized Housing Assessment with you or link you to someone who can do so. This assessment records your current situation and needs so that you can be connected to a housing program, if eligible, when there is an opening. Housing programs range from transitional housing to short term rapid rehousing to permanent supportive housing.

Please click here for an Adult Access Point flyer.

Please click here for a Youth Access Point flyer.

Access Points for People Younger than 25

City Side Agency and Location Organization Information
Youth, 18 - 24    
North Broadway Youth Center

4009 N. Broadway
Monday, Tuesdays, Thursdays, and Fridays 9:30AM – 3PM
Downtown Covenant House
30 W. Chicago
Tuesday - Saturday, 9:30AM - 2PM
West La Casa Norte

2845 W McLean
Tuesdays, 1PM - 5PM

773-276-4900 x252
South Teen Living Programs

5500 S. Indiana Ave
Fridays, 11AM – 5PM - call for an appointment
Minors, Under 18    
North The Night Ministry 877-286-2523
  Pregnant and/or Parenting 733-506-3120
West Puerto Rican Cultural Center, El Rescate 872-829-2654
South Teen Living Programs 866-803-8336

Access Points for Everyone Including Adults Older than 25

City Side Agency and Location Organization Information
North Heartland Health Outreach
1015 W Lawrence, 60640
Mondays through Thursdays, 9AM – 1PM
West Garfield Service Center
10. South Kedzie
Mondays - Fridays, 12:00pm - 3:00pm,
ask for Franciscan Outreach on the 1st Floor
South Matthew House
3722 S. Indiana Ave, 60653
Mondays through Fridays, 8AM – 1PM
2255 E. 75th Street, 60649
Mondays through Fridays, 1PM - 3PM

Chicago Coordinated Entry System (CES) training sessions will be offered for Skilled Assessors, Outreach and Shelter professionals, Housing Providers, as well as general training for key partners in ending homelessness. Listed below are all training sessions on the topics of engaging, assessing, matching, navigating and housing people facing homelessness in Chicago.


Skilled Assessors

Staff serving as Skilled Assessors should be able to engage the population, observe mental health or substance use disorder symptoms, have the capacity to assess individuals enrolled in your agencies program/s, and be users of the Homeless Management Information System (HMIS). Skilled Assessors may also be asked to complete assessments with those not enrolled in your agencies programs if your agency operates a program that will serve as an Access Point. Click here to review the Skilled Assessor Agreement. After your supervisor signs this agreement click here to complete a Skilled Assessor Interest Form.


Housing Providers

Housing providers, please check out the Matching Provider webinar and materials from prior training sessions posted below.


Please view the materials from a variety of training sessions posted below designed for Shelter/Interim Housing, Outreach, and the broader community.


Learn how to verify chronic homelessness with a focus on expediting the process of housing people experiencing chronic homelessness while assisting with obtaining needed documentation.

Documenting Chronic Homelessness Training Materials

The documents here provide everything you need to work with the Chicago Coordinated Entry System from overview to requesting matches.

Grievance Policy & Procedures

You have the right to file a grievance if you have a compliant about the services you receive via the Chicago Coordinated Entry System. We encourage you to try to work out the problem directly with the other person/program as a first step in the process. If you cannot do that or you are unsatisfied with the outcome you may submit your grievance. Grievance Policy & Procedures