Chicago Coordinated Entry System

Chicago's Coordinated Entry System serves as a front door to connect people facing homelessness to housing and supports in an accessible, equitable, transparent manner. This new way of doing business allows all partners in the Chicago Continuum of Care to collaborate to improve access and outcomes for people without permanent housing while delivering trauma informed services.

Coordinated Entry System Lead Agencies Contact

CSH Project Manager
All Chicago HMIS Administrator
Catholic Charities Matching Administrator and Youth Diversion
Center for Housing and HealthOutreach Coordinator
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Access Points

If you are experiencing homelessness and enrolled in any shelter or outreach program, you can ask the program staff if they can complete the Standardized Housing Assessment with you or link you to someone who can do so. This assessment records your current situation and needs so that you can be connected to a housing program, if eligible, when there is an opening. Housing programs range from transitional housing to short term rapid rehousing to permanent supportive housing. 

City Side Agency and Location Organization Information Public Transportation Options
North Heartland Health Outreach
1015 W Lawrence
Mondays through Thursdays, 9AM – 4PM Bus #81 Lawrence and Kenmore: 295 ft
Bus #151 Sheridan and Lawrence: 220 ft

CTA Redline Lawrence Stop: 0.2 mile
Broadway Youth Center
4009 N. Broadway
Monday, Tuesdays, Thursdays, and Fridays 9:30AM – 3PM Bus #80 Irving Park and Broadway: 171 ft
Bus #36 Broadway and Irving Park: 233 ft

CTA Redline Sheridan Stop: 0.3 mile
West Garfield Service Center
10. South Kedzie
Mondays - Fridays, 9AM-4PM,
ask for Franciscan Outreach on the 1st Floor
Bus #20 Madison and Kedzie: 230 ft
CTA Green Line Kedzie stop: 0.2 mile
South Matthew House
3722 S. Indiana Ave
Mondays through Fridays, 8AM – 1PM Bus #39 Pershing and Michigan: 0.3 mile
Bus #3 King Drive and 35th: 0.6 mile

CTA Green Line Indiana Stop: 0.7 mile
2255 E. 75th Street
Mondays through Fridays, 9AM-4PM Bus #75 75th and Jeffrey: 0.4 mile
CTA Orange Line South Windsor Stop: 0.8 mile
North The Night Ministry 877-286-2523
Pregnant and/or
West Puerto Rican Cultural Center,
El Rescate
South Teen Living Programs 866-803-8336

CES Training, Documents, Materials & Resources

Click on a tab below to access Chicago CES training materials, program policies and resources.

Chicago Coordinated Entry System (CES) training sessions will be offered for Skilled Assessors, Outreach and Shelter professionals, Housing Providers, as well as general training for key partners in ending homelessness. Listed below are all training sessions on the topics of engaging, assessing, matching, navigating and housing people facing homelessness in Chicago.


Skilled Assessors

Staff serving as Skilled Assessors should be able to engage the population, observe mental health or substance use disorder symptoms, have the capacity to assess individuals enrolled in your agencies program/s, and be users of the Homeless Management Information System (HMIS). Skilled Assessors may also be asked to complete assessments with those not enrolled in your agencies programs if your agency operates a program that will serve as an Access Point. Click here to review the Skilled Assessor Agreement. After your supervisor signs this agreement click here to complete a Skilled Assessor Interest Form.

Skilled Assessor Training Materials

Skilled Assessor Agreement 

Coordinated Entry System Skilled Assessor Intro PPT 

Homeless Management Information System (HMIS) Consent 

Homeless Management Information System (HMIS) Privacy Policy Notice 

Coordinated Entry System Skilled Assessor Workflow 

Chicago Coordinated Entry Standardized Housing Assessment 

Youth Vulnerability Index 

Individual Vulnerability Index 

Family Vulnerability Index 

Skilled Assessor Training Evaluation Survey


Housing Providers 

Housing providers, please check out the Matching Provider webinar and materials from prior training sessions posted below.

Matching Training Materials

Eligibility Survey 

Matching Request Form 

Re-matching Request Form 

Housing Provider Matching Webinar 

Veteran Housing Provider PPT Presentation 

SSVF Request to Pause and Re-Start Matching 

Housing Provider Workflow 

Contact Protocols


Please view the materials from a variety of training sessions posted below designed for Shelter/Interim Housing, Outreach, and the broader community.

Coordinated Entry System 101 Materials

CES 101 PPT Presentation 

Family CES 101 PPT Presentation 

Healthcare Providers 101 Webinar Recording 


Coordinated Entry System Training for Outreach Staff 

Targeted Outreach Kick-Off 

Shelter Staff 

ECS Shelter PPT Presentation


Learn how to verify chronic homelessness with a focus on expediting the process of housing people experiencing chronic homelessness while assisting with obtaining needed documentation. 

Permanent Supportive Housing CES Webinar: Housing Navigators, Bridge Housing, Rematch Updates

Documenting Chronic Homelessness Training Materials

PSH Verifying Chronic Homelessness PPT Presentation 

Chronic Verification Packet

The documents here provide everything you need to work with the Chicago Coordinated Entry System from overview to requesting matches.

Coordinated Entry Prioritization Plan

Coordinated Entry Prioritization Webinar 

2019 Prioritization Chart

Coordinated Entry System Overview

CES Policy and Procedure Guide 

Coordinated Entry Policy and Procedure Calendar

Coordinated Entry Housing Provider Guide

Coordinated Entry Shelter, Drop-In Center and Outreach Guide

Ending Veteran Homelessness Initiative Policy and Procedure Guide

CES Refinement Lab Slides 

CES Refinement Lab Report

Coordinated Entry System Assessment

Assessment Refinement Webinar, November 2019

HMIS Skilled Assessor Workflow 

Homeless Management Information System (HMIS) Consent 

Homeless Management Information System (HMIS) Privacy Policy Notice 

Chicago Coordinated Entry Housing Assessment 

Observational Assessment 

Youth Vulnerability Index 

Individual Vulnerability Index 

Family Vulnerability Index

Skilled Assessors

CE Participant Handout 

Coordinated Entry Homeless Definition Training 

Observing Mental Health & Substance Use Symptoms 

Skilled Assessor Script

Steps to Becoming a Skilled Assessor

Housing Providers

HMIS Housing Provider Workflow 

HMIS Need Status Glossary 

Project Eligibility Details Form 

Rapid Re-Housing Bridge Program 

Rapid Re-Housing Provider Phone Script 

Transfer Policy PowerPoint

Transfer Policies


Behind the Scenes of Matching for CES Webinar 

Match Request Contact Protocols - Follow After Receiving a Match 

Match Request Form

Rematch Request 


Chronic Homelessness Verification Packet 

Instructions: How to Upload the Chronic Homelessness Verification Packet to HMIS 

Video: How to Upload the Chronic Homelessness Verification Packet to HMIS 


CE Transfer Policies and Procedures Webinar

Transfer Policies

Housing System Navigators

Roles & Responsibilities 

Housing System Navigation Workflow 

How To Share Navigation Notes 

New Housing System Navigation Launch Presentation

Grievance Policy & Procedures

You have the right to file a grievance if you have a compliant about the services you receive via the Chicago Coordinated Entry System. We encourage you to try to work out the problem directly with the other person/program as a first step in the process. If you cannot do that or you are unsatisfied with the outcome you may submit your grievance.

Grievance Policy & Procedures