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Access Points
If you are experiencing homelessness and enrolled in any shelter or outreach program, you can ask the program staff if they can complete the Standardized Housing Assessment with you or link you to someone who can do so. This assessment records your current situation and needs so that you can be connected to a housing program, if eligible, when there is an opening. Housing programs range from transitional housing to short term rapid rehousing to permanent supportive housing.
CES Training, Documents, Materials & Resources
Click on a tab below to access Chicago CES training materials, program policies and resources.
Chicago Coordinated Entry System (CES) training sessions will be offered for Skilled Assessors, Outreach and Shelter professionals, Housing Providers, as well as general training for key partners in ending homelessness. Listed below are all training sessions on the topics of engaging, assessing, matching, navigating and housing people facing homelessness in Chicago.
Assessment
Staff serving as Skilled Assessors should be able to engage the population, observe mental health or substance use disorder symptoms, have the capacity to assess individuals enrolled in your agencies program/s, and be users of the Homeless Management Information System (HMIS). Skilled Assessors may also be asked to complete assessments with those not enrolled in your agencies programs if your agency operates a program that will serve as an Access Point. Click here to review the Skilled Assessor Agreement. After your supervisor signs this agreement click here to complete a Skilled Assessor Interest Form.
Skilled Assessor Training Materials
Coordinated Entry System Skilled Assessor Intro PPT
Homeless Management Information System (HMIS) Consent
Homeless Management Information System (HMIS) Privacy Policy Notice
Coordinated Entry System Skilled Assessor Workflow
Chicago Coordinated Entry Standardized Housing Assessment
Individual Vulnerability Index
Skilled Assessor Training Evaluation Survey
Matching
Housing Providers
Housing providers, please check out the Matching Provider webinar and materials from prior training sessions posted below.
Matching Training Materials
Housing Provider Matching Webinar
Veteran Housing Provider PPT Presentation
SSVF Request to Pause and Re-Start Matching
COORDINATED ENTRY SYSTEM 101
Please view the materials from a variety of training sessions posted below designed for Shelter/Interim Housing, Outreach, and the broader community.
Coordinated Entry System 101 Materials
Family CES 101 PPT Presentation
Healthcare Providers 101 Webinar Recording
Outreach
Coordinated Entry System Training for Outreach Staff
Shelter Staff
Housing
Learn how to verify chronic homelessness with a focus on expediting the process of housing people experiencing chronic homelessness while assisting with obtaining needed documentation.
Permanent Supportive Housing CES Webinar: Housing Navigators, Bridge Housing, Rematch Updates
Documenting Chronic Homelessness Training Materials
The documents here provide everything you need to work with the Chicago Coordinated Entry System from overview to requesting matches.
Coordinated Entry Prioritization Plan
Coordinated Entry Prioritization Webinar
Coordinated Entry System Overview
CES Policy and Procedure Guide
Coordinated Entry Policy and Procedure Calendar
Ending Veteran Homelessness Initiative Policy and Procedure Guide
Coordinated Entry System Assessment
Assessment Refinement Webinar, November 2019
HMIS Skilled Assessor Workflow
Homeless Management Information System (HMIS) Consent
Homeless Management Information System (HMIS) Privacy Policy Notice
Chicago Coordinated Entry Housing Assessment
Individual Vulnerability Index
Skilled Assessors
Coordinated Entry Homeless Definition Training
Observing Mental Health & Substance Use Symptoms
Housing Providers
HMIS Housing Provider Workflow
Project Eligibility Details Form
Rapid Re-Housing Bridge Program
Rapid Re-Housing Provider Phone Script
MATCH AND REMATCH REQUESTS
Behind the Scenes of Matching for CES Webinar
Match Request Contact Protocols - Follow After Receiving a Match
CHRONIC HOMELESSNESS VERIFICATION PACKET
Chronic Homelessness Verification Packet
Instructions: How to Upload the Chronic Homelessness Verification Packet to HMIS
Video: How to Upload the Chronic Homelessness Verification Packet to HMIS
TRANSFER REQUEST
CE Transfer Policies and Procedures Webinar
Housing System Navigators
Housing System Navigation Workflow
New Housing System Navigation Launch Presentation
Grievance Policy & Procedures
You have the right to file a grievance if you have a compliant about the services you receive via the Chicago Coordinated Entry System. We encourage you to try to work out the problem directly with the other person/program as a first step in the process. If you cannot do that or you are unsatisfied with the outcome you may submit your grievance.
The following resources are available to shape our work, guide our evaluation of the Chicago Coordinated Entry System, and ensure we are up to date with best practices for ending homelessness as a community. These resources will be updated as new guidance and examples are available:
Healthcare Integration
Healthcare Workgroup Recommendations
Coordinated Entry Overview for Healthcare Providers
Managed Care Organization Coordinated Entry Integration Chart
Healthcare Providers
Chicago CES Frequently Asked Questions
HUD Resources
HUD Coordinated Entry Self Assessment
HUD's Notice on Requirements for Coordinated Entry
Youth Specific FAQ for Coordinated Entry
National Guidance
The Fundamentals of Coordinated Entry, Abt Associates
Coordinated Entry System Improvement Guide and Scoring Explanation, Community Solutions
Coordinated Entry Examples
Houston Pilots Coordinated Entry for Survivors of Intimate Partner Violence
