Chicago Coordinated Entry System

Chicago's Coordinated Entry System serves as a front door to connect people facing homelessness to housing and supports in an accessible, equitable, transparent manner. This new way of doing business allows all partners in the Chicago Continuum of Care to collaborate to improve access and outcomes for people without permanent housing while delivering trauma informed services.

Coordinated Entry System Lead Agencies Contact

CSH Project Manager ChicagoCES@csh.org
All Chicago HMIS Administrator ChicagoCES@allchicago.org
Catholic Charities Matching Administrator and Youth DiversionChicagoCES@catholichcarities.net
Center for Housing and HealthOutreach Coordinator ChicagoCES@housingforhealth.org

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If you are experiencing homelessness and enrolled in any shelter or outreach program, you can ask the program staff if they can complete the Standardized Housing Assessment with you or link you to someone who can do so. This assessment records your current situation and needs so that you can be connected to a housing program, if eligible, when there is an opening. Housing programs range from transitional housing to short term rapid rehousing to permanent supportive housing. Download a copy of Coordinated Entry Access Points.

Access Points

City Side

Agency and Location

Organization Information

North

Heartland Health Outreach
1015 W Lawrence, 60640

Mondays through Thursdays, 9AM – 1PM

 

Broadway Youth Center

4009 N. Broadway

 

Monday, Tuesdays, Thursdays, and Fridays 9:30AM – 3PM

West

Garfield Service Center
10. South Kedzie

Mondays - Fridays, 12:00pm - 3:00pm,
ask for Franciscan Outreach on the 1st Floor

South

Matthew House
3722 S. Indiana Ave, 60653

Mondays through Fridays, 8AM – 1PM

 

Featherfist
2255 E. 75th Street, 60649

Mondays through Fridays, 1PM - 3PM

Downtown

Covenant House - Opening Doors For Homeless & Trafficked Youth

30 W. Chicago

Tuesday - Saturday, 9:30AM - 2PM

 

Minors

 

North

The Night Ministry

877-286-2523

 

Pregnant and/or Parenting

733-506-3120

West

Puerto Rican Cultural Center, El Rescate

872-829-2654

South

Teen Living Programs

866-803-8336

Chicago Coordinated Entry System (CES) training sessions will be offered for Skilled Assessors, Outreach and Shelter professionals, Housing Providers, as well as general training for key partners in ending homelessness. Listed below are all training sessions on the topics of engaging, assessing, matching, navigating and housing people facing homelessness in Chicago.

Assessment

Skilled Assessors

Staff serving as Skilled Assessors should be able to engage the population, observe mental health or substance use disorder symptoms, have the capacity to assess individuals enrolled in your agencies program/s, and be users of the Homeless Management Information System (HMIS). Skilled Assessors may also be asked to complete assessments with those not enrolled in your agencies programs if your agency operates a program that will serve as an Access Point.

Click here to review the Skilled Assessor Agreement.

After your supervisor signs this agreement click here to complete a Skilled Assessor Interest Form.

Skilled Assessor Training Materials

Skilled Assessor Agreement
Coordinated Entry System Skilled Assessor Intro PPT
Homeless Management Information System (HMIS) Consent
Homeless Management Information System (HMIS) Privacy Policy Notice
Coordinated Entry System Skilled Assessor Workflow
Chicago Coordinated Entry Standardized Housing Assessment
Youth Vulnerability Index
Individual Vulnerability Index
Family Vulnerability Index
Skilled Assessor Training Evaluation Survey

Matching

Housing Providers Housing providers, please check out the Matching Provider webinar and materials from prior training sessions posted below.

Matching Training Materials

Eligibility Survey
Matching Request Form
Re-matching Request Form
Housing Provider Matching Webinar
Veteran Housing Provider PPT Presentation
SSVF Request to Pause and Re-Start Matching
Housing Provider Workflow
Contact Protocols

COORDINATED ENTRY SYSTEM 101

Please view the materials from a variety of training sessions posted below designed for Shelter/Interim Housing, Outreach, and the broader community.

Coordinated Entry System 101 Materials

CES 101 PPT Presentation
Family CES 101 PPT Presentation
Healthcare Providers 101 Webinar Recording

Outreach
Coordinated Entry System Training for Outreach Staff
Targeted Outreach Kick-Off

Shelter Staff
ECS Shelter PPT Presentation

Housing

Learn how to verify chronic homelessness with a focus on expediting the process of housing people experiencing chronic homelessness while assisting with obtaining needed documentation.
Permanent Supportive Housing CES Webinar: Housing Navigators, Bridge Housing, Rematch Updates

Documenting Chronic Homelessness Training Materials

PSH Verifying Chronic Homelessness PPT Presentation
Chronic Verification Packet

The documents here provide everything you need to work with the Chicago Coordinated Entry System from overview to requesting matches.

Coordinated Entry Prioritization Plan

Coordinated Entry Prioritization Webinar 2019 Prioritization Chart

Coordinated Entry System Overview

CES Policy and Procedure Guide
Ending Veteran Homelessness Initiative Policy and Procedure Guide
CES Refinement Lab Slides
CES Refinement Lab Report

Coordinated Entry System Assessment

HMIS Skilled Assessor Workflow
Homeless Management Information System (HMIS) Consent
Homeless Management Information System (HMIS) Privacy Policy Notice
Chicago Coordinated Entry Housing Assessment
Observational Assessment
Youth Vulnerability Index
Individual Vulnerability Index
Family Vulnerability Index

Skilled Assessors

CE Participant Handout
Coordinated Entry Homeless Definition Training
Observing Mental Health & Substance Use Symptoms
Skilled Assessor Script

Housing Providers

HMIS Housing Provider Workflow
HMIS Need Status Glossary
Project Eligibility Details Form
Rapid Re-Housing Bridge Program
Rapid Re-Housing Provider Phone Script

MATCH AND REMATCH REQUESTS
Behind the Scenes of Matching for CES Webinar
Match Request
Contact Protocols - Follow After Receiving a Match
Rematch Request

CHRONIC HOMELESSNESS VERIFICATION PACKET
Chronic Homelessness Verification Packet
Instructions: How to Upload the Chronic Homelessness Verification Packet to HMIS
Video: How to Upload the Chronic Homelessness Verification Packet to HMIS

TRANSFER REQUEST
Transfer Request HMIS

Housing System Navigators

Roles & Responsibilities
How To Share Navigation Notes
New Housing System Navigation Launch Presentation

Grievance Policy & Procedures

You have the right to file a grievance if you have a compliant about the services you receive via the Chicago Coordinated Entry System. We encourage you to try to work out the problem directly with the other person/program as a first step in the process. If you cannot do that or you are unsatisfied with the outcome you may submit your grievance. Grievance Policy & Procedures

The following resources are available to shape our work, guide our evaluation of the Chicago Coordinated Entry System, and ensure we are up to date with best practices for ending homelessness as a community. These resources will be updated as new guidance and examples are available:

Healthcare Integration

Healthcare Workgroup Recommendations
Coordinated Entry Overview for Healthcare Providers
Managed Care Organization Coordinated Entry Integration Chart

HUD Resources

HUD Coordinated Entry Self Assessment
HUD's Notice on Requirements for Coordinated Entry
Youth Specific FAQ for Coordinated Entry

National Guidance

Enhancing Coordinated Entry through Partnerships with Mainstream Resources and Programs, United States Interagency Council on Homelessness (USICH)
The Fundamentals of Coordinated Entry, Abt Associates
Coordinated Entry System Improvement Guide and Scoring Explanation, Community Solutions

Coordinated Entry Examples

Houston Pilots Coordinated Entry for Survivors of Intimate Partner Violence