Now Available: the 2022 Spring Training Catalog
CSH offers the DMHAS Training Catalog to provide a wide-range of timely and relevant learning experiences for professionals working with single individuals and families in supportive and affordable housing. From live webinars, to custom trainings, we provide a range of solutions to meet your needs.
The primary goal of the Connecticut Supportive Housing Quality Initiative is the support and improvement of supportive housing programs funded by the Connecticut Department of Mental Health and Addiction Services (DMHAS). The Quality Initiative monitors programs for overall quality of policies and practices, housing units, and services experienced by tenants. The core components of the Initiative are the Supportive Housing Quality Initiative Review Process and the Supportive Housing Quality Initiative Learning Collaborative.
The Connecticut Supportive Housing Quality Initiative (formerly known as the Quality Assurance Program) has been in operation since 2007. In 2012, CSH, DMHAS and Center for Urban and Community Services engaged with CT supportive housing agency staff to evaluate and revise the program. The revised quality review process delivered new standards for on-site reviews and information gathering, a revised Assessment/Acuity Index, and most significantly the addition of provider representation through peer reviewers as part of each review team. In late 2015, after the completion of the first round of quality reviews, CT supportive housing providers met with CSH, DMHAS, and Housing Innovations to make recommendations to further improve and enhance the review process. Lessons learned were incorporated into the current 2016-2018 Supportive Housing Quality review process.
Help ensure better outcomes for supportive housing tenants, especially those with multiple barriers to housing stability;
Build the capacity of the supportive housing industry to create and operate high quality, effective and sustainable supportive housing units; and
Help ensure that existing resources for supportive housing are being used efficiently and effectively and to support the allocation of new resources.
Quality Initiative Activities
- Setting basic standards for supportive housing operations, philosophy and outcomes;
- Assessing individual programs through a peer review process utilizing common standards to identify strengths that can be shared and challenges that can be overcome;
- Developing standard tools that programs can use to enhance quality;
- Providing opportunities for programs to collaborate and learn from each other; and
- Conducting training and providing learning opportunities for program staff.
Standard Tools & Forms
These standard tools and forms can help providers enhance the quality of service provision and program operations. It is recommended that supportive housing providers use the forms below in the operation of their programs. If agencies have other forms that are currently in place, we recommend that you reach out to CSH and/or DMHAS to review the forms in order to ensure that they will be adequate for the site review.
Lease Quick Guide
Sample Agency Internal Incident Review
Sample Chart Format Table of Contents
Sample Discharge Summary and Letter
Sample Discharge Guidance
Sample Emergency Face Sheet
Sample Face Sheet
General Health and Safety Checklist
Sample Referral Tracking Form
Sample S.M.A.R.T. Goal Planning Form
Sample Supervision Session
Sample Supportive Housing Service Plan
Sample Tenant Contact Notes
CoC Lease Template for Tenants-Landlords
CoC Program Eligibility Verification Resources
CoC Program Participant Disability Verification Form
CoC Program Participant Homelessness Verification Form
CoC Program Participant Homelessness Verification Check List
CoC Program Third-Party Verification Sample Documentation
For copies of the Connecticut Supportive Housing Assessment and Acuity Index please contact us at CTinfo@csh.org.
DMHAS Supportive Housing Quality Review Manual (under revision)
DMHAS Supportive Housing Quality Review Process Guide (under revision)
Review Domains, Scoring and Inputs
Review Site Visit Checklist
Excerpts from the DMHAS Case Manager Orientation Training (plus Acronym list)
PowerPoint and Information from 9/28/17 Supervisors' Meeting
How to Obtain Disability Verification for Chronic Homelessness
CT Rental Assistance Program (RAP): Information for Landlords
Supportive Housing Services: Information for Landlords
John D'Amelia and Associates: Information and Contact for CCR Providers