Program Manager

Who we are:
For over 30 years CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by:
• Helping communities create over 335,000 homes for individuals and families;
• Providing technical assistance and support to communities across the country including over $1B in capital; and
• Ensuring not only a home but access to the services and supports that people and communities need to thrive.

CSH has proven supportive housing can change the lives of individuals, families, and communities. We have also created a team of nationally recognized experts who are deeply dedicated to our organization and its goals. We attract talented and diverse individuals, offer competitive salaries and benefits, generous leave and PTO, and fully embrace the philosophy that work-life balance is achievable. With the goal of attracting exceptional candidates committed to making a difference and who aspire to get the job done, CSH is now accepting applications for a Program Manager based in Hartford, Connecticut.

Why we need you:
CSH is seeking a results-oriented individual committed to racial equity and advancing anti-racism practices to support efforts to expand housing and service solutions for vulnerable populations, increase cross sector involvement, and create quality supportive housing. All CSH staff are working virtually until our offices open post-pandemic.

What you will do?
The CT Team consists of five staff members within CSH’s Eastern Region. Reporting to the CT Director, the Program Manager will have regular local and occasional regional and national travel.
Program Manager, Connecticut Team

Working for CSH:
The ideal candidate will be a leader, highly motivated, inspired, and a creative individual. You will advance CSH’s strategic goals and priorities by providing project and program specific technical assistance (TA) in both the public and private sectors. You should also be curious, eager to learn, and contribute to efforts involving data analysis, financial modeling, and program analysis. Specifically, this position will:
• Contribute to or serve as project manager to projects with the ability to manage to defined outcomes and deliverables with moderate support and supervision. Work collaboratively and pursue solutions to obstacles with the coaching and support of your team and supervisor.
• Deliver in-person and virtual technical assistance, trainings, and webinars on technical aspects of supportive housing, such as financing, operations, and/or service delivery.
• Bring an ability to maintain quality relationships and partnerships with key community stakeholders, particularly with staff from city and state agencies, the Continuum of Care, managed care organizations, community-based supportive housing providers and non-profit and for-profit housing developers who are the recipients of CSH technical assistance.
• Identify and advance data driven strategies, best practices and innovation in housing and services models in line with CSH’s priority populations and sectors across the region.
• Manage the adaption and implementation of CSH quality initiatives, to ensure quality supportive housing across the region, including monitoring supportive housing programs for overall quality of policies and practices, housing units, and services experienced by tenants.
• Use strong communication skills, including basic business writing, facilitation training, active listening and the ability to represent CSH internally and externally.
• Help inform strategy through interactions with your team, CSH partners, and leaders. We welcome continuous learning and an entrepreneurial orientation to our work.
• Contribute to business development as requested, including the identification of opportunities for further exploration.
• Contribute to CSH’s priorities to advance racial equity, address racial disparities in housing and services, and engage and collaborate with communities of color, culturally specific organizations, and persons with lived experience.
• Support the team’s advancement of programmatic efforts and initiatives across CSH’s lines of business.
• Work with agility and curiosity with other related duties or special projects locally, or in collaboration with regional and national teams as assigned.
CSH staff are adaptable, entrepreneurial, creative, and flexible problem-solvers. We are strategic thinkers who are committed to racial equity and treating each other – and the communities we serve – with respect. You should share a passion for the CSH mission and possess the skills to meet the expectations of this role.

Specific skills and experience include:
• 3+ years of experience in the field of supportive housing, public policy, social programs, state Medicaid and/or healthcare or public financing.
• Bachelor’s degree accepted; equivalent lived or professional experience may substitute for education.
• Experience incorporating the perspectives of multiple communities, including communities of color, in the consideration of impacts and outcomes of a decision-making process.
• An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities is preferred.
• Professional verbal and written communication skills, including business writing, the ability to facilitate and train, be an active listener, and the ability to represent CSH externally and internally.
• Previous project management and organizational skills with moderate supervision, coaching, and support.
• Experience providing technical assistance or training to diverse stakeholders including government. Experience and familiarity with permanent housing and services models for vulnerable populations including people experiencing chronic homelessness is a plus.
• Comfort with working on a team that is often “virtual” and does much of its work via telephone and email.
• Proven track record of dependability, focus and attention to detail and accuracy.

CSH offers generous benefits, opportunities for professional growth, and competitive salaries. The mid-range salary for this position and location cost is $70,000 – $75,000. Salary offers will be commensurate with the candidate education and work experience in similar roles.

To Apply

Candidates should apply by clicking on the link below. All candidates should attach their Resume, Cover Letter and Salary Expectations as one Microsoft Word or PDF document.

CSH is proud that it has been and always will be an Equal Opportunity Employer


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