Senior Program Manager, Metro Team

Who we are:

For over 25 years CSH has been a game-changer for the most vulnerable people in our country

  • Helping communities create 200,000 homes for individuals and families who did not have one;
  • Bringing hope to thousands who thought they would live on the streets or reside in institutions; and
  • Ensuring not only a stable home for each, but access to the services that brought healthcare, recovery and training to their doorsteps.


Not only has CSH proven supportive housing works and changes the lives of individuals, families and communities, we have done so while creating a family of nationally recognized experts who stay committed to our organization and mission throughout their careers. We attract talented and diverse individuals, offer competitive salaries with benefits, generous family leave and PTO, and fully embrace the philosophy that a sustainable work-life balance is desirable and achievable. With the aim of attracting good people committed to making a difference and who possess the confidence and drive to get the job done, CSH is now accepting applications for a Senior Program Manager for our Metro Team, which is responsible for our work in Pennsylvania, New Jersey, and New York.


Why we need you:

CSH is seeking a highly motivated, inspired, and creative individual. This position will be responsible for advancing CSH’s strategic goals with priorities by providing project and program specific technical assistance (TA) in both the public and private sectors. Candidates should also be comfortable with data analysis, financial modeling, and program analysis and be able to use tools such as Microsoft Excel to create such models as relevant. You should have a passion for the CSH mission and the desire to advance our work. You should have project management skills, work well independently and in teams, and have the ability to incorporate the perspectives of multiple communities, including communities of color.


Where you will work:

Reporting to the Metro Team Director, the Senior/Program Manager may work remotely in the region or may work out of our office in Manhattan.


What you will do:

CSH is seeking an energetic, qualified candidate to deliver CSH’s core services to communities throughout the region, including system change and public policy reform, training and technical assistance, knowledge and capacity building and supporting CSH’s Community Investment Team in the delivery of financial assistance products.  The Senior/Program Manager will have the following responsibilities:

  • Serve as project manager, ensuring clearly defined team roles, on time and on-budget deliverables, and delivery of quality products. CSH expects project managers to foster a work environment based on quality teamwork, mutual accountability, and high quality performance.
  • Deliver in-person and virtual technical assistance, trainings, and webinars on technical aspects of supportive housing, such as financing, operations, and/or service delivery.
  • Provide system transformation technical assistance, analysis, and support to healthcare and government partnerships working to coordinate with homeless, criminal justice, family and youth, veterans, and supportive housing providers.
  • Establish and maintain high quality relationships and partnerships with key community stakeholders, particularly with staff from city and state agencies, the Continuum of Care, managed care organizations, community-based supportive housing providers and non-profit and for-profit housing developers who are the recipients of CSH technical assistance.
  • Participate on and contribute to project teams as assigned. Tasks may include the coordination of and participation in technical assistance visits; drafting reports, policy guidance, and other documents and resources; and training design, development, delivery, and evaluation – as well as supporting staff engaged in such activities.
  • Maintain relationship with funders, support proposal development, and fulfill reporting requirements, working with CSH’s Fund Development unit.
  • Support budget development and monitoring, working closely with the Metro Team Director and CSH finance team.
  • Represent CSH effectively at external events, ensuring CSH’s interests and reputation are maintained.
  • Participate in regional planning and operations discussions and activities.
  • Frequent travel in New Jersey, and less frequently in New York, Pennsylvania and regionally; as well as occasional national travel as required.
  • Perform any other related duties or special projects locally, or in collaboration with regional and national teams as assigned by the supervisor.


How we work:

All CSH staff share a common competency framework. These guide our approach and in turn, help us create value. CSH staff are adaptable, entrepreneurial, creative, flexible problem solvers with a commitment to racial equity. We are strategic thinkers with a sense of humor, persistence, and a commitment to treating others with respect.

  • 3 years’ experience working in the field of supportive housing, public policy, social programs, healthcare or public financing
  • Previous project management experience with demonstrated leadership and organizational skills and the ability to manage project teams, project budgets and deadlines.
  • Experience working in low income/supportive housing development/finance, and/or housing operations, housing-based supportive services, and/or healthcare, re-entry services; experience in the supportive housing field is preferred.
  • Ability to adapt approach, strategy, and tactics rapidly in response to changing information or client/program need.
  • Familiarity with permanent housing and services models for vulnerable populations such as: chronically homeless; re-entry populations, families, youth, harm reduction, housing first, high-need behavioral health; and frequent users of public services.
  • Proven ability to build collaborative relationships, work with colleagues and external audiences and partners in the areas of public policy, systems change, housing development/operations, and/or the delivery of supportive services.
  • Ability to take initiative and pursue goals with minimal supervision. Comfort with working on a team that is often “virtual” and does much of its work via telephone and email.
  • Experience incorporating the perspectives of multiple communities, including communities of color, in the consideration of impacts and outcomes of a decision-making process.
  • An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities is preferred; solve and negotiate positive results, and ability to welcome change and respond quickly to changing priorities.
  • Ability to communicate clearly and simply, coupled with a strong creative sensibility and ability to think strategically.
  • Strong analytical, interpersonal, presentation and written and verbal communication skills with the ability to present to diverse audiences, specifically racially, ethnically and socially diverse communities; and proficiency using Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
  • Willing and able to travel at least 20% of the month, although travel schedule will vary based on assignments.
  • Bachelor’s degree. Equivalent life experience may substitute for education.


Interested in joining our team as a leader in the national supportive housing movement?

To Apply:

Candidates should apply by clicking on the link below. All candidates should attach their Resume, Cover Letter and Salary Expectations as one Microsoft Word or PDF document.

CSH is proud that it has been and always will be an Equal Opportunity Employer


Copyright 2020 ©  by CSH. All Rights Reserved