Program Manager

Who we are:

For over 25 years CSH has been a game-changer for the most vulnerable people in our country

  • Helping communities create 300,000 homes for individuals and families who did not have one;
  • Bringing hope to thousands who thought they would live on the streets or reside in institutions; and
  • Ensuring not only a stable home for each, but access to the services that brought healthcare, recovery and training to their doorsteps.

Not only has CSH proven supportive housing works and changes the lives of individuals, families and communities, we have done so while creating a family of nationally recognized experts who stay committed to our organization and mission throughout their careers. We attract talented professionals, offer competitive salaries with benefits, generous family leave and PTO, and fully embrace the philosophy that a sustainable work-life balance is desirable and achievable. With the aim of attracting good people who possess the confidence and drive to get the job done, CSH is now accepting applications for a Program Manager to work with our Illinois team.


Why we need you:

CSH is seeking an enthusiastic, results-oriented, equity focused Program Manager who has a passion for the CSH mission with strong skills in project management with the proven ability to work well both independently and within a multi-disciplinary team. We are seeking creative individuals who are able to establish connections between policy and practice. Direct experience working in supportive housing using a housing-first approach is preferred.


Where you will work:

The Program Manager will be based in Chicago with ability to travel across Illinois for program delivery and partner development if needed. Program Manager may be asked to work on projects throughout CSH’s Central Region.


What you will do:

  • Serve as the domestic violence (DV) liaison to the Chicago Coordinated Entry Leadership Team.
  • Work in a team approach to engagement of community leaders, domestic violence service provider organizations and key stakeholders to facilitate planning.
  • Convene the Coordinated Entry Domestic Violence Workgroup to develop appropriate policies and procedures addressing the physical and emotional safety, privacy and confidentiality of survivors of DV. Ensure best practices and lessons learned for the DV population are incorporated into the broader homeless system.
  • Conduct or facilitate case conferencing to support solutions-oriented approaches in complex or challenging situations.
  • Develop, execute and deliver or coordinate high quality training to build capacity of domestic violence provider agencies, the coordinated entry system, and the supportive housing industry.
  • Implement and monitor program delivery with subcontracted partners, ensuring project objectives are met.
  • Represent CSH in internal and public forums, including CSH committees, training sessions, public presentations, and meetings with external partners, policymakers, and stakeholders.
  • Implement and oversee reporting systems, and other tracking tools related to CSH’s reporting requirements.
  • Assist with policy work to improve system integration in areas such as Child Welfare, Olmstead compliance, etc.
  • Work cooperatively with CSH team members with financial products and service planning for projects as needed.
  • Perform any other organization-related duties or special projects as directed by the Director.
  • Attention to the impacts of policies and systems on multiple communities, including communities of color.


 How we work:

All CSH staff share a common competency framework. These guide our approach and in turn, help us create value. CSH staff are adaptable, entrepreneurial, creative, flexible, and problem solvers. We are strategic thinkers with a sense of humor, persistence, and a commitment to treating others with respect.

  • 3-5 years of experience working in the field of supportive housing, affordable housing, healthcare, community development and/or related field.
  • Experience in working within the field of Domestic Violence preferred.
  • Bachelor’s degree; equivalent life experience may substitute for education.
  • Experience incorporating the perspectives of multiple communities, including communities of color, in the consideration of impacts and outcomes of a decision-making process.
  • An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities is preferred.
  • Ability to establish and maintain high quality relationships with varied stakeholders.
  • Strong communication skills, including basic business writing skills, ability to facilitate and train, be an active listener, ability to represent CSH externally and internally.
  • Previous project management experience with demonstrated leadership and organizational skills and the ability to manage projects.
  • Knowledge and experience in providing technical assistance/consulting services to diverse stakeholders including government, and experience and familiarity with permanent housing and services models for vulnerable populations, including chronically homeless.
  • Experience with colleagues and external audiences and partners in the areas of public policy, systems change, housing development/operations, and/or the delivery of supportive services.
  • Talent to take initiative to implement projects and pursue goals with moderate supervision.
  • Strong analytical, interpersonal, presentation and written and verbal communication skills with the ability to present to diverse audiences, specifically racially, ethnically and socially diverse communities.


Interested in joining our team as a leader in the national supportive housing movement?

To Apply:

Candidates should apply by clicking on the link below. All candidates should attach their Resume, Cover Letter and Salary Expectations as one Microsoft Word or PDF document.

CSH is proud that it has been and always will be an Equal Opportunity Employer

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