Frequent User Supportive Housing Institute

A comprehensive project development and capacity building initiative for supportive housing providers in Southern Nevada, funded by Dignity Health.

June 2016 – November 2016

Dignity Health Center - St. Rose Dominican
Green Valley WomesCare & Outreach Center
Henderson, NV

The Supportive Housing Institute will provide a forum for effective team building among project managers, direct service providers, and property management staff.  Teams will receive information, resources and tools to create successful, permanent supportive housing projects, to move people out of long-term homelessness, and to help tenants remain stably housed.

Each team includes service provider(s), housing provider(s), housing developers, property manager, with participation by housing agencies and community stakeholders.


Background on The Institute

602_OH Institute Group Work_14The Institute is a comprehensive, highly interactive capacity-building initiative that delivers targeted technical assistance to participating supportive housing teams throughout Southern Nevada.  Available to a small group of development teams, the Institute provides a forum to share tools, build knowledge, and formulate detailed plans to maximize the effectiveness of the collaboration between service providers, housing developers, property management and housing agencies.

Institute Benefits

Upon completion, participants will have:

  • Access to CSH financial and technical assistance, such as:
    Organizational capacity building grants,and
    Acquisition and predevelopment financing
  • A supportive housing plan for development or scattered-site leasing
  • Improved skills to operate existing supportive housing and develop new projects serving people who experiencing chronic homelessness and multiple barriers to housing stability
  • A strong, effective supportive housing development team that leverages the strengths of each team member
  • A powerful network of peers and experts to assist in project development, housing placement, and troubleshooting problems
  • Increased capacity and a competitive edge to provide supportive housing


During the Supportive Housing Institute, teams will work closely to develop individual supportive housing project plans.  Some expected outcomes are:

  • Memorandum of understanding among team members, outlining the roles and responsibilities of each partner
  • Community support plan236_application_14
  • Engagement strategies designed for specific target populations
  • Service coordination protocols and service plan
  • Preliminary feasibility analysis and project  pro forma
  • Lease up Schedule
  • Detailed program and project concepts

Institute Schedule 

Session 1:  June 28 – 30, 2016
Program Design and Vision  

  • What steps are necessary to create supportive housing and what does quality in supportive housing look like
  • Exploration of project visions through the lens of supportive housing principles and effective models
  • Definition of team roles
  • Identifying how certain characteristics of the homeless population impact access to supportive housing and how to overcome barriers.

Session 2: July 21- 22, 2016
Service Plans, Tenant Engagement & Community Support –
A Personal Touch                 

  • Development and evaluation of successful service plans
  • Project protocols for communication and collaboration
  • Models and techniques to increase access to housing, enhance tenant engagement and build a sense of community
  • Motivational interviewing and harm reduction strategies

Session 3: August 24-25, 2016
Budgeting and Financing – It’s About the Money

  • Understanding capital and operating subsidy programs
  • Ideas on how to structure successful deals
  • Operating and services budgets and tenant outcomes

Session 4: September 22-23, 2016 
Property Management – Getting Them in and Keeping Them There                                   

  • Understanding the lease up process from various perspectives (tenants, providers, developers and property managers)
  • Application process, coaching and engagement techniques
  • Property management challenges, including partner coordination, fair housing and leasing considerations

Site Visits: October 2016 – Dates TBD                                                                

  • Visit supportive housing projects outside of Souther Nevada to explore best practices and successful models
  • Dialogue with peers, ask questions, share experiences and tools for successful supportive housing operations

Session 5: November 4, 2016
Tenant Centered Program Design and the First Year – 
Starting off on the Right Foot     

  • Challenges to expect during the first operational year
  • Review of project proposals, with a tenant focus

Finale:   November 17, 2016 
Project Presentations and Celebratory Reception 

  • Teams will present their projects to a panel of public and private funders of supportive housing from local cities, Clark County, State of Nevada, and the philanthropic community
  • Celebrate accomplishments and achievements

Supportive Housing Institute contact

Jonathan Olson at (619) 232-3194 x 4289 or

The Supportive Housing Institute is a collaboration between CSH and Dignity Health and is being funded by Dignity Health.



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