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Toolkit for Developing and Operating Supportive Housing
Preparing for Tenants' Service Needs
Beyond day-to-day case management, supportive housing projects may offer more targeted, in-depth services in certain areas depending on the nature of the target population and the overall mission of the project. The following tools are intended to assist providers that wish to tailor their services to specific defined target populations or design a project such that a specific goal for residents, for example employment, is highlighted.
Tools for Preparing for Tenants’ Services Needs:
Employment Services in Supportive Housing: This informational piece provides an overview of supportive housing-based employment services and defining the goals for employment-related services.
Employment Services for People Who Have Disabilities: This document discusses additional information and specific considerations for working with people with histories of mental illness, HIV/AIDS, and substance use, and it also includes a brief discussion about homelessness, which is a circumstance experienced by many individuals who enter supportive housing.
Creating a Culture that Promotes Work: This piece describes steps a provider can take to encourage tenants to participate in employment activities.
Self-Assessment: Employment History and Preferences: This tool will assisnt tenants and case managers or employment/vocational counselors to assess skills and readiness for employment.
Understanding Mental Illnesses: This document provides fundamental information about working with individuals who have mental illness and discusses strategies for developing and shaping supportive housing programs to promote recovery and self-sufficiency.
Overview of Community-Based Mental Health Services: This informational piece describes the continuum of services for persons with mental illness who are living independently in the community.
Ten General Principles for the Use of Psychiatric Medications: This informational piece will be useful for staff who work with persons taking psychiatric medications and should enhance staff understanding of relevant concomitant issues, such as the consequences of non-compliance.
Substance Use Services and Supportive Housing: This informational piece describes essential program components for housing programs that serve persons with histories of substance abuse, including setting clear expectations for behavior, providing individual counseling and access to community resources, staff training issues, planning for recovery, and understanding relapse triggers.
Substance Use Policy and Program Development Questionnaire: This tool can help guide the development of substance use policies in supportive housing settings.
Introduction to Harm Reduction Concepts: This informational piece defines harm reduction and provides key principles to guide service delivery in the harm reduction mode.
HIV Services and Supportive Housing: This document provide useful background information on issues relevant to housing persons with HIV/AIDS and related conditions, is primarily intended for non-clinical staff, and provides links to websites for access to up-to-date HIV/AIDS treatment information.
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