Toolkit for Developing and Operating Supportive Housing

Supportive Services

The close integration of supportive services activities with the operating of affordable housing is what defines supportive housing.  The documents in this section focus on the provision of effective services in supportive housing settings, including designing the services plan, effective service delivery and community-building strategies, and preparing for the needs of tenants of supportive housing.

The tools in this section are organized under the following topics:

Designing the Supportive Services Plan:

The tools in this section will help organizations engage in services planning, design their staffing plans, develop a supportive services budget, and structure their service partnerships.

Essential Service Strategies for Supportive Housing Settings:

Delivering services, especially voluntary services, within housing settings is often a new experience for supportive housing providers.  The tools in this section explore the essential service strategies of engagement, effective communication, involving tenants in service planning and program operations, and community building activities.

Preparing for Tenants Services Needs:

The tools in this section explore issues related to meeting the employment services needs of supportive housing tenants, and developing service strategies for working with individuals affected by mental illness, substance use and/or HIV/AIDS.

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