Toolkit for Developing and Operating Supportive Housing

Housing Operations

This section provides a variety of tools related to the provision of property management services in supportive housing settings, including the importance of mission-driven property management, tenant screening and selection procedures, lease and lease enforcement issues, reasonable accommodations for tenants with disabilities, safety and security protocols, and maintenance issues.

These tools are organized under the following topics:
 

Introduction to Property Management in Supportive Housing:

This section of the Toolkit provides an overview of property management responsibilities and concerns, with a special emphasis on the unique features of property management in supportive housing settings, including mission-driven property management and coordination with supportive services staff. 

Tenant Screening, Selection, and Move-In:

Organizations operating supportive housing need effective tenant recruitment, application, screening, and move-in procedures - this section provides tools and samples to help organizations develop such procedures in compliance with legal requirements.

Leases, Lease Enforcement, and Rent Collection:

This section provides to help organizations structure their supportive housing lease agreements, house rules, pet and service animal policies, and protocols related to rent collection, eviction-prevention strategies, and, when all else fails, eviction procedures.

Reasonable Accommodations in Supportive Housing Operations:

Addressing the housing needs of persons with disabilities is a critical function of supportive housing – the tools in this section provide an overview of reasonable accommodations for persons with disabilities in housing settings, as well as samples forms and procedures.

Safety and Security:

This section addresses the importance of preparing for safety and security risks, providing guidelines for responding to crises and protocols for emergency situations.

Maintaining the Physical Plant:

The tools in this section focus on guidelines for maintenance activities in supportive housing projects, in order to ensure the project operates effectively, provide high-quality living environments, and remain resources for the community for the long term.

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