Delaware State Continuum of Care – Systems Analysis

As part of the updating of the State of Delaware’s community plan to end homelessness, the Homeless Planning Council of Delaware sought assistance with analyzing their system-wide data to inform the overall planning process.

Sample of a Systems Map Full size image at

Delaware wanted to look at all the data sources available to project the number of units and types of services required throughout the state in order to end homelessness.

CSH's Role

CSH began by gathering and analyzing HMIS data, focusing on emergency shelter, transitional housing and permanent supportive housing entry and exit information. From there, CSH created a visual representation – a systems map – to depict the flow of people experiencing homelessness. This outlined where people were coming from prior to entering emergency shelter and transitional housing, as well as where they were going after leaving a program.  This data is a critical component to system planning and system change because it shows where people may have been inappropriately matched for services. CSH then took the system map data, compared it with housing inventory and point-in-time count data to create projections for the number of units or slots needed for emergency shelter, transitional housing, permanent supportive housing, rapid rehousing and prevention/diversion.

Impact and Outcomes

The system map will allow providers and funders to get a better understanding of how all the homeless programs work together to produce system-wide outcomes. The projections for housing interventions will allow community funders to re-direct existing and create new resources to meet the needs established in the planning process.



Homeless Planning Council of Delaware
Office of Community Services with the State Department of Health and Social Services
Delaware State Housing Authority
City of Wilmington’s Real Estate & Housing 




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