Area of Expertise: Housing Lending and Development

Supportive housing combines affordable housing with supportive services to help people who face the most complex challenges live with stability, autonomy, and dignity. CSH created these standards to guide a wide range of groups—including tenant leaders, housing developers, landlords, service providers, funders, property managers, government officials, and health care organizations—to work together to build and operate high-quality supportive housing.

The Quality Standards apply to all types of projects, whether site-based or scattered-site, and in rural, suburban, or urban areas. How the standards are put into practice may vary due to the diversity of supportive housing models.

This resource breaks down the core components of supportive housing and explains how to align a project with the CSH Quality Standards when planning a new development. 

This critical resource will identify the need for the creation of 38,000 units of supportive housing, the anticipated cost of addressing this need, and recommendations for funding mechanisms that have been proven to expand the resources needed to create supportive housing opportunities.

These recommendations encompass a statewide action plan to end homelessness and address Pennsylvania’s need for supportive housing. These recommendations incorporate feedback from the Pennsylvania Supportive Housing Coalition members along with core elements of other effective state plans on homelessness.

The purpose of the CSH Supportive Housing Services Staffing and Budget Tool is to support agencies, communities, and project planners to estimate comprehensive costs for supportive housing services. The tool uses a template that includes built-in assumptions around best practice for four staffing models: Assertive Community Treatment (ACT), Intensive Case Management (ICM), Tenancy Support Services (TSS), and Critical Time Intervention (CTI). Each of these models is well-researched and has a strong evidence base for efficacy with supportive housing tenants across a variety of constituencies. The tool allows the user to model out scattered site and project-based programs and input their average staffing costs, budget assumptions, and productivity expectations to determine rates needed by agencies for a fiscally sustainable program.

Last updated: August 2025